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Latest Web3 United StatesGo to Market Jobs:
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Customer Support Agent (f/m) @ Ledger
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Sales Lead - North America & LATAM (f/m) @ Ledger
- Revenue Maximisation
- Build and grow existing partnerships (e.g., BestBuy), ensuring partners are satisfied and identifying opportunities for deeper collaboration
- Negotiate mutually beneficial trade terms and position Ledger as a key strategic partner
- Support partners in promoting the Ledger brand, optimizing customer traffic, and aligning with our tone of voice
- Business Growth
- Lead the expansion of Ledger's presence in Latin America by identifying and developing relationships with relevant retail channels
- Strategic Planning and Execution
- Develop and execute a sales strategy tailored to the North America and LATAM markets
- Collaborate with internal teams (Logistics, Marketing, Customer Support, Finance) to ensure smooth implementation of plans
- Use data to analyze business performance, streamline processes, and improve daily operations, communication, and reporting
- Web3 expertise: Stay updated on the latest trends, developments, and key players in the Web3 and blockchain industry
- Bachelor’s degree in Business, Marketing, Sales, or a related field
- 7+ years of sales experience, with a focus on retail partnerships in the consumer electronics or related sectors
- Deep Interest in cryptocurrency, blockchain, or NFTs is highly valued
- Proven track record of negotiating and closing partnership deals with online and offline retailers
- Strong understanding of the consumer electronics retail landscape in North America, with a bonus for LATAM knowledge
- Excellent communication, negotiation, and interpersonal skills, with the ability to build and sustain relationships across all organizational levels
- Self-starter with a proactive, results-driven approach and the ability to work independently
- Willingness to travel for meetings, trade shows, and industry events
- Fluency in English is required; Spanish or Portuguese is a plus
- Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow.
- Retirement: 401k with employer match
- Flexibility: A remote-friendly work policy
- Well-being: Personal development, Internal talks, technical meetups and hackathons
- Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage.
- Discounts: Employee discount on all our products.
- High tech: Access to high performance office equipment and gadgets, including Apple products.
- Social: Frequent social events, snacks and drinks
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Sales Lead - North America & LATAM @ Ledger
- Revenue Maximisation
- Manage and grow existing partnerships such as BestBuy, ensuring ongoing satisfaction and identifying opportunities for further collaboration
- Negotiate favorable trade terms and position Ledger as a strategic partner
- Support partners in promoting the brand, optimizing traffic acquisition, and maintaining Ledger's tone of voice
- Business Growth
- Drive the expansion of our business in Latin America by identifying and opening relevant retail channels
- Strategic Planning and Execution
- Create and implement a sales strategy for the region, collaborating with internal teams (Logistics, Marketing, Customer Support, Finance) to ensure successful execution
- Analyze business performance, take data-driven actions, and streamline processes to improve daily operations, communication, and reporting
- Web3 expertise: Stay up to date on the latest industry news and key actors
- Bachelor’s degree in Business, Marketing, Sales, or a related field
- A minimum of +7 years of experience in sales, with a focus on retail partnerships in the consumer electronics sector
- Crypto Knowledge: Owning crypto or NFT and real interest in the crypto space
- Demonstrated success in negotiating and closing partnership deals with both online and offline retailers
- Strong understanding of the consumer electronics retail landscape in the US and ability to identify emerging trends
- Excellent communication, negotiation, and interpersonal skills, with an aptitude for building relationships with professionals at all organisational levels
- Self-starter with a results-driven approach and the ability to operate independently
- Willingness to travel for meetings, trade shows, and industry events
- Passion for technology, with an interest in cryptocurrencies and blockchain preferred
- English fluent, Spanish or Portuguese is a plus
- Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow.
- Retirement: 401k with employer match
- Flexibility: A remote-friendly work policy
- Well-being: Personal development, Internal talks, technical meetups and hackathons
- Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage.
- Discounts: Employee discount on all our products.
- High tech: Access to high performance office equipment and gadgets, including Apple products.
- Social: Frequent social events, snacks and drinks
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Customer Support Agent @ Ledger
Ledger is hiring a Customer Support Agent (f/m) 
We're making the world of digital assets accessible and secure for everyone.Join the mission.
Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team of more than 900 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries.
At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here.
Ledger is first and foremost a customer-centric company.
We build solutions for our customers and continually use their feedback to improve our products and keep growing.
As part of the Customer Support team, you will be the first point of contact between our customers and the Ledger team, providing quick and efficient technical support and ensuring customer satisfaction. The requests you will receive will be related to Ledger products and services, and will require patience and compassion to meet customers wherever they are in their learning journey. Issues encountered will span our products and services, from transaction issues, connection troubleshooting, RMAs, and much more.
Your Mission:
. Ensure customer satisfaction & reply to day-to-day customer requests
. Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
. Identify recurring support trends and product performance issues, providing timely feedback to our product team
. Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
. Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
. Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teamsParticipate in external events around the world
. Always be learning - about both crypto and also Ledger’s products. A week in crypto is a lifetime in other industries, and you’ll need to stay on the cutting edge
What we are looking for:
. Previous experience in customer support or in a customer-facing role
. Must have a “Customer First” attitude
. Outstanding written and verbal skills in English
. Ability to learn about hardware & software products and to analyse technical and/or factual data
. Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel & PPT
. An interest or curiosity for cryptocurrencies and/or blockchain environments
. Proficiency in Salesforce (or other Customer Experience Management Platforms) is a plus
What's in it for you:
Working schedule: Monday to Friday, standard working hours, hybrid (2 days in the office / week)
Training: Get trained and gain experience in one of today's most exciting and growing industries
Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: 20 days of paid leave per year
Retirement:401k with employer match
High tech: Access to high performance office equipment and gadgets, including Apple products
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products.
We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.
$55,000 - $65,000 a month
Apply now
Please let ledger know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Ledger is hiring a Sales Lead - North America & LATAM (f/m)
We're making the world of digital assets accessible and secure for everyone.Join the mission.
Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team of more than 900 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries.
At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here.
As a Sales Lead at Ledger, you will spearhead our business across North America and LATAM, shaping the sales strategy and ensuring we maintain our leadership in the market.
Your mission
What we're looking for
What's in it for you?
We are an equal-opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age
#LI-Hybrid #LI-Remote
Apply now
Please let ledger know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Ledger is hiring a Sales Lead - North America & LATAM
We're making the world of digital assets accessible and secure for everyone.Join the mission.
Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team of more than 900 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries.
At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here.
As a Sales Lead, you will lead the North America & LATAM geographies, grow the business and create a sales strategy to maintain our number 1 leadership position on the market.
Your mission
What we're looking for
What's in it for you?
We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age
#LI-Hybrid #LI-Remote
Apply now
Please let ledger know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Ledger is hiring a Customer Support Agent
We're making the world of digital assets accessible and secure for everyone.Join the mission.
Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team of more than 900 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries.
At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here.
Ledger is first and foremost a customer-centric company.
We build solutions for our customers and continually use their feedback to improve our products and keep growing.
As part of the Customer Support team, you will be the first point of contact between our customers and the Ledger team, providing quick and efficient technical support and ensuring customer satisfaction. The requests you will receive will be related to Ledger products and services, and will require patience and compassion to meet customers wherever they are in their learning journey. Issues encountered will span our products and services, from transaction issues, connection troubleshooting, RMAs, and much more.
Your Mission:
. Ensure customer satisfaction & reply to day-to-day customer requests
. Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
. Identify recurring support trends and product performance issues, providing timely feedback to our product team
. Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
. Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
. Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teamsParticipate in external events around the world
. Always be learning - about both crypto and also Ledger’s products. A week in crypto is a lifetime in other industries, and you’ll need to stay on the cutting edge
What we are looking for:
. Previous experience in customer support or in a customer-facing role
. Must have a “Customer First” attitude
. Outstanding written and verbal skills in English
. Ability to learn about hardware & software products and to analyse technical and/or factual data
. Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel & PPT
. An interest or curiosity for cryptocurrencies and/or blockchain environments
. Proficiency in Salesforce (or other Customer Experience Management Platforms) is a plus
What's in it for you:
Working schedule: Monday to Friday, standard working hours, hybrid (2 days in the office / week)
Training: Get trained and gain experience in one of today's most exciting and growing industries
Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: 20 days of paid leave per year
Retirement:401k with employer match
High tech: Access to high performance office equipment and gadgets, including Apple products
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products.
We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.
$55,000 - $65,000 a month
Apply now
Please let ledger know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
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These United StatesGo to Market jobs have been curated by Henrik Harju