Crypto Taguig Jobs
Quickly find and apply for Taguig roles
Latest Web3 Taguig Jobs:
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Business Development Intern @ Coins
- Develop, follow up, and maintain new potential local customers
- Set up meetings & meeting follow-throughs
- Initial reach-out to partners such as cold calling & cold emailing
- Attend Network Event Opportunities in Crypto, Fintech & Web3
- Own projects from conceptualization to implementation
- Assist in planning and implementing strategies for product and process efficiencies & success
- Deliver and help with the team on the day-to-day partnerships deliverables
- Communicate and cooperate with the operation, customer service and marketing teams for successful project/solution launch
- Currently taking an undergraduate degree in Business Management, Marketing, or any business-related course
- Excellent command of the English language
- Familiarity with Google Sheets, Slides, and Canva
- Quick learner and thrives in a fast-paced environment
- A track-record of getting things done - drive, ownership and execution are core to our culture at Coins.ph
- Good communication and coordination skills, good psychological quality and business negotiation skills
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Customer Experience Associate - Fiat and Crypto Services @ Coins
- Manage daily customer operations such as transaction processing, incident reporting, issue escalation, etc.
- Work closely with cross-functional departments in providing resolutions and recommendations for customer issues.
- Handle daily customer concerns with detailed, polite, and empathetic communication to ensure customer retention.
- Perform other related duties, and ad-hoc tasks as they may be required from time to time
- Prepare weekly and monthly reports that track the team’s overall performance and identify pain points that can be improved.
- Plan and implement strategies to provide excellent customer experience.
- Strong analytical skills and knowledge of Google Suite programs
- Strong verbal and written communication skills in both English and Filipino
- Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment
- Thinks fast under pressure and solves problems on the go without being overwhelmed
- Meticulous, detail-oriented, and able to work quickly with minimal supervision
- Has a track record for getting things done - drive, ownership, and execution are at the core of our culture
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Head of Customer Experience (PH) @ Coins
- As the front of the market, you and the team will arbitrate customer disputes professionally for Coins.ph
- Investigate user feedbacks and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
- Create a culture and processes which achieve the business goals and objectives with regard to their customer service
- Improve Customer Satisfaction, or other Customer Metrics
- Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers
- Improve current whole process and workflow to better serve the customers
- Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business
- Ensure that learning from complaints is shared within the organization
- Manage CS team by Identify and providing feedback through 1:1s, effective use of personal development plans, and provision of coaching & development opportunities
- Extensive experience in managing operational customer service teams
- Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets
- Must have fintech, crypto or financial services experience dealing with retail users
- Must have at least 2 years of experience in managing a big CS team with over 30 employees
- Proven Management and/or relationship management experience at a senior, strategic level role
- Established track record of exceeding targets, KPI, legislative compliant environment
- Able to adapt and succeed in a changing environment
- Proactive, and good ownership ability
- Better to have CS AI experience
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AML Assessment Analyst (PH) @ Coins
- Performs AML assessments of flagged accounts
- Analyzes customer transactions and activities; identifies and escalates potentially suspicious activities
- Performs manual monitoring and additional user screening such that accounts deemed for further investigation are flagged and reviewed accordingly
- Reviews standard and enhanced due diligence documents submitted and collaborates with internal stakeholders to ensure accurate information is obtained
- Prepares team reports as deemed necessary
- Provides assistance in updating the team’s SOP as deemed necessary
- Graduated from a 4-year business, accounting, legal management, or related course from a reputable institution
- Understanding of relevant issuances, rules and regulations
- Strong analytical problem-solving skills
- Excellent oral and written communication and interpersonal skills
- Good organizational skills; has the ability to prioritize, manage multiple tasks, and adhere to strict deadlines.
- Ideal candidate has a minimum of 1 year experience in a compliance or AML-related role, and with training for AMLA related activities. Fresh graduates are free to apply!
- Ideal candidate has certification as AML Specialist or Sanctions Specialist or at least willing to be trained.
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- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Knowledge of cloud platforms, including AWS, is a must.
- Strong knowledge with cloud, Web infrastructure security is preferred.
- Proven experience in a SOC engineering role with a primary focus on change management.
- Knowledge of industry-standard SOC tools and technologies.
- Familiarity with change management frameworks and methodologies.
- Experience in infrastructure security assessments and enhancements.
- Excellent communication and collaboration skills.
- Ability to analyze complex problems and provide effective security solutions.
- Strong analytical skills and problem solving skills
- This role may require participation in an on-call rotation and occasional off-hours work to address security incidents or support critical changes.
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KYC Specialist (PH) @ Coins
- Manage daily customer due diligence requests and requirements
- Provide quality checking and verification of customer information in line with company policies and procedures
- Evaluate risk level of customers upon onboarding
- Identify bottlenecks that affect the performance of the KYC team and the KYC customer experience
- Plan and implement strategies to provide excellent customer experience while maintaining risk controls
- Coordinate with other teams to cascade customer issues and ensuring these are properly and effectively resolved in a timely manner
- Stay updated on KYC/CDD best practices, analyze market trends and customer behavior and understand on how to apply it to Coins
- Perform other related duties and tasks as may be required from time to time
- Passionate about building lasting customer relationships and prioritizes taking care of customers
- Graduate of Business Management, Finance or equivalent
- Strong verbal and written communication skills in both English and Filipino
- Strong analytical skills and advanced knowledge in Google Suite programs
- Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment
- Thinks fast under pressure and solves problems on the go without being overwhelmed
- Trustworthy and able to protect confidential information with discretion
- Meticulous, detail-oriented, and able to work quickly without supervision
- Discreet and upholds customer privacy and confidential information
- Has a track record for getting things done - drive, ownership, and execution is at the core of our culture
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Customer Escalations Manager @ Coins
- Supervise the customer escalations team. Supervisory duties include coaching, performance evaluation, hiring, training, and motivating members to perform effectively. Conduct 1:1 sessions with the team to know their challenges and motivations. Help the members in developing their career goals. Identify training needs to upskill members and keep up with the global customer service standards. Ensure proper workforce management and business continuity within the team. Formulate and implement cost-efficient operations. Be updated with the latest industry techniques and methods.
- Escalations, Incident, and Problem Management. Ensure that escalation processes are in place for every concern. Link escalations to existing incidents and problems, gather data, present impact to management, and provide recommendations. Track the progress of ongoing incidents and problems until permanent resolution.
- Manage critical and complex concerns. This includes escalated concerns that team leaders can no longer manage. Concerns that involve regulatory, financial, and reputational risks. Use these concerns as case studies to identify customer pain points, perform root cause analysis, determine areas of improvement, and collaborate with relevant departments to implement solutions and improvements. Train the team in managing these types of concerns.
- Compliance and Anti-Fraud. Ensure the teams operate based on the regulatory requirements of the company. Escalate and coordinate with other relevant teams the newly observed fraud modus for proper prevention and remediation. Be updated with the latest industry techniques and methods.
- Quality Assurance. Ensure high-quality customer service standards by continuously improving the QA scorecard, proactively improving agent performance, and regular calibration to identify customer needs and expectations.
- Develop and implement policies and procedures. Build and maintain a playbook/organized workflows that associates can follow to resolve customer concerns. The policies and procedures must satisfy customer needs and support business goals. These require constant review and revisions as customer needs change and business evolves.
- Focus on customer satisfaction. Take ownership of customer issues and address pain points. Ensure the responses are accurate, of high quality, and are provided in a timely and effective manner. Measure and analyze customer satisfaction then implement improvements based on customer feedback.
- Develop goals, report progress, and meet and exceed KPIs. Create goals based on the updated metrics and report progress on a regular basis. Analyze statistics, generate insights, and provide recommendations.
- Perform other duties that may be assigned by the immediate supervisor and may have an impact on business operations and company goals.
- College graduate, preferably educational background in Finance, business administration, management, entrepreneurship, operations, or relevant work experience.
- Highly desirable: People Management, Project management, process improvement, problem management, incident management, and escalations management experience.
- Must have compliance and fraud or any relevant experience.
- A problem solver who has exceptional critical thinking, driven in implementing changes that will create an impact on the team, the business, and its customers.
- Experience managing teams of cross-functional technical and non-technical resources to produce robust solutions for escalated customers.
- Executive-level communication skills, both written and verbal.
- Exemplary customer service skills.
- Experience in building and scaling operations, particularly in a fast-paced FinTech environment.
- Experience in managing a team with more than 10 members is highly preferred but not required.
- International BPO experience and financial institution exposure are considered a plus.
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Coins Champion (Volunteer) @ Coins
- Active supporter of Coins.ph
- Passionate community builders
- Crypto enthusiasts
- Monitor conversations in online community groups to make sure these are following community guidelines
- Maintain a safe and welcoming environment for members of the Coins Community
- Help grow and care for the Coins Community
- Assist new Coins Community members and answer frequently asked questions of users by redirecting them into our Help Center
- Give Coins team market feedback and suggestions
- Provide feedback and suggestions for improvement to the Coins.ph team
- Beta access to Coins Pro and latest updates (new tokens and services) to the Coins app
- Access to Champions and Coins team only Telegram and Discord groups
- Opportunity to share feedback directly with the Coins.ph team
- Online and offline meetups exclusive to Coins Champions and Coins team
- Special edition Coins merch for Coins Champions (coming soon)
- Learn to Earn priority access
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VIP Account Manager (PH) @ Coins
- Maintain and develop key account relationships to bring our products and services more readily available to our customers
- Understand customers need and attend to trading needs
- Fulfill client’s order needs for both OTC and support needed for their exchange platform in general
- Liaise with OTC trader and provide quotes to customers for block trades
- Other related tasks as assigned by reporting manager
- 1-4 years experience in relationship management
- Knowledge of cryptocurrency/ trading is a must
- Excellent analytical, and financial skills, with strong attention to detail
- Collaborate and communicate with stakeholders well
- Confident with using data to generate insights on your own. You know how to leverage data to make decisions and drive improvements
- You have a true passion for Coins.ph’s mission for financial inclusion across Southeast Asia and beyond
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Junior Accountant @ Coins
- Prepare accurate accounting entries for multiple entities by compiling and validating reports submitted by other internal teams
- Assist in the timely and accurate monthly and annual closing of accounting books
- Substantiate financial transactions by keeping proper and useful supporting documents
- Reconcile financial discrepancies by collecting and analyzing available information
- Assist in the monthly preparation of tax filings
- Recommend financial actions by analyzing accounting options
- Maintain financial security by following internal controls
- Contributes to team effort by accomplishing related results as needed
- Ability to communicate effectively with an upbeat and positive attitude
- Ability to proactively look for solutions to current issues
- Assists in coordinating with other teams in reconciling financial information
- Assists in coordinating with external auditors to deliver timely audits
- Assists finance managers and corporate finance team in day-to-day operations
- College graduate, bachelor's degree in Accountancy
- CPA is an advantage
- 0-3years of relevant experience in the accounting or auditing field
- Experience in owning, maintaining, closing, and auditing books of accounts is a plus
- Practical accounting/auditing experience in a financial institution is preferred
- Big 4 experience is a plus
- Excellent attention to detail with strong analytical skills
- Good communication and organizational skills
- Team player
- Experience in Microsoft Office and Google Workspace applications is a plus
- Versed with accounting standards and principles
- Proven integrity in dealing with internal and external contracts and in implementing company data privacy
- Ability to work in a fast-paced environment
- Knowledgeable in digital currencies or financial institutions a plus
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Treasury Officer @ Coins
- Manages and executes daily cash processes such as bank transfers and foreign exchange transactions.
- Administer all daily fundings on time and accurately
- Coordinate fundings internally (management and within Finance team) and externally (banks and partners)
- Reviews all cash management transactions.
- Prepares the cash forecasts to determine the Company's cash position.
- Resolves and raises all cash issues in a timely manner.
- Posts daily and monthly reports on ending cash balances and operational receivable balances.
- Maintains and compiles all account balances.
- Performs bank account reconciliation.
- Provides data and supporting documents to the accounting team for journal entry preparation relating to cash management activity.
- Maintain banking relationships
- Maintain a system of policies and procedures that impose an adequate level of control over treasury activities
- Perform related duties as required
- Bachelor’s Degree, Majors in Finance/Economics/Business Management
- Prior experience in Treasury or Foreign Exchange (2-3 years)
- Proficient in Excel/Google Sheets
- High analytical skills
- Detail-oriented
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Market and Liquidity Risk @ Coins
- Responsible for the identification, analysis, measurement and management of market and liquidity risks arising from balance sheet portfolios, and trading and structuring business of Coins.ph.
- Provide support in the selection and implementation of investment and business strategies.
- Build infrastructure required for allocating, monitoring and reporting risk and performance vis-à-vis strategies and market developments.
- Provide analysis of new products/activities/services and processes.
- Preparing reports on the level of market and liquidity risks and any violations of the internal and external instructions that would expose the Company to risks.
- Help raise risk awareness, provide education and training to employees inside the organization.
- Create and maintain an external network with other senior risk managers, and relevant risk forums.
- Maintain awareness of changes in market and liquidity industry standards, best practices, and risk landscape to maintain professional competence
- Bachelor’s degree in Mathematics/Economics/Statistics/Accountancy /Finance/Business management or related field
- Over 5 years work experience in Market and Liquidity risk management, Finance, Accounting. and/or Audit or other relevant experience
- Familiarity with MLRM control frameworks and standards such as BSP regulations, ISO, COSO, and Basel II and III
- Well-developed organization and project management skills with proven ability to effectively manage time, prioritize, and handle multiple concurrent tasks
- Good written and verbal communication skills, ability to communicate from process owners to senior management
- Must have analytical capabilities to analyze and detect prospective risks and vulnerabilities.
- Must have excellent written and verbal communication skills with other risk management professionals to properly appreciate the company’s key risks and create effective risk management solutions.
- Must have a thorough understanding of accounting systems, financial ratios and tools, and a working knowledge of numerous market and liquidity monitoring languages.
- Must possess leadership abilities to motivate and manage their teams. If a threat happens, offer employees support, make suggestions, and manage the potential risk.
- Able to solve technical problems analytically and successfully manage information collection, analysis, reports, and other tasks. The MLRM Risk Manager must have outstanding problem-solving skills.
- Must be familiar with applicable banking regulations.
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Security GRC Manager (PH/SG) @ Coins
- Define, manage and update company's information security policies, standards, and processes in coordination with different business functions to protect infrastructure, business-critical data and customer information
- Ensure policies are consistently applied across company and monitor adherence to the defined governance principles to ensure expected value is delivered
- Serve as a SME on information security regulations and advise employees and management on information security requirement and recommendations
- Plan and deliver security awareness trainings and other awareness activities to the company’s employees
- Develop and enhance relationships with Business and Technology stakeholders to understand current challenges and establish a GRC framework to manage risk and compliance levels
- Coordinate and execute IT / IS risk assessments and reviews, providing risk-based recommendation and track the implementation of risk mitigation to completion
- Work with Tech team to develop and test IT business contingency and disaster recovery plans
- Liaise directly with Compliance and various backend Technology teams on regulator inspection, regulatory reporting, external audit, security certificate programs, and internal audit projects to assure compliance with financial regulations
- Coordinate and perform compliance activities and checks
- Conduct and manage external security due diligence checks and 3rd security risk management program that covers onboarding to off boarding
- Communicate and report to management, present security risks and recommendations in Risk Management Committees (RMC)
- Manage and track the company overall security program, projects and KPIs against the defined security roadmap and framework
- BS/MS in Computer Science / Cybersecurity with 5 years and above relevant experience in cyber security or information technology risk management in the banking / financial industry
- Proven experience in running security compliance programmes
- Experience maintaining information security standards and regulations such as NIST CSF, PCI DSS, ISO27001, GDPR, Philippines BSP, MAS TRM and other regulations
- Excellent relationship building and communication skills with the ability to engage people from diverse cultures and different levels
- Strong stakeholder management skills, with regional experiences to leverage on regional knowledge and resources
- Excellent planning and organizational skills with an ability to meet tight deadlines
- Good knowledge of cloud computing, networking, OS and its security aspects
- Proficient in English and Mandarin is a must to communicate with stakeholders from within the organisation
- CISSP, CISA, CRISC certifications will be an added advantage
- Hybrid work set-up, with offices located in Ortigas, Pasig and BGC;
- Friendly geo distributed team of experienced professionals, who happily joined us after working in well-known IT/product companies and perspective startups;
- Work and collaborate effectively with cross-functional compact teams which are constantly improving their tools, pipelines and working environment;
- Customer-driven development: we don't develop features without listening to our customers, each step makes the product more convenient, useful, secure and reliable for our users;
- Professional growth: we invest time and money in your career by sponsoring IT conferences, courses and trainings;
- Paid medical insurance, technical equipment at choice;
- Paid Sick and Vacation Leaves upon regularization.
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Java Developer (PH) @ Coins
- Develop complex JAVA code for applications
- Work closely with local/global engineering team and global product management team to develop high quality application
- Responsible for new development of game center product according to specific requirements
- Lead technology development and project execution resulting on time delivery
- Verify and conduct design document, define function, structure, interface and other specification
- Participate in and lead code reviews for developed features
- Responsible for digital products performance improvement
- Design and build solutions for different digital products integration
- Working with testing team to define, review, and execute test cases
- B.S. or above in Software Engineering, Computer Science, or related discipline
- 3+ years application development experience in JAVA
- Familiar with Java, Spring, Spring Cloud and related technologies
- Familiar with multi-tier application architecting
- Familiar with database
- Experience in performance optimization
- Experience in Agile development process
- Experience in industry digital products development
- Good written and oral English skills is a plus
- Familiar with crypto technology is a plus
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Crypto OTC Sales (PH) @ Coins
- Source and conduct marketing calls to potential clients to establish rapport and identify client’s foreign exchange needs
- Service client’s requirements for all Crypto needs
- Maintain existing client relationships and promote Coins’ crypto services
- Onboarding of new clients KYC documents and proper due diligence
- Provide market feedback, forecast, and account update to business lead
- Maintain and track P&L on successful trades of clients for internal books and regulatory reporting requirements
- Ensure compliance with Company and other regulatory operating processes and controls
- 1-3 work experience (in Finance or Crypto organizations)
- Bachelor’s Degree in Finance, Business Management, Economics or related discipline
- Excellent communication skills
- Chinese Speaking is a plus
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IT & IS Risk Manager (PH/SG) @ Coins
- Develops and/or reviews IT / IS risk management framework, policies and protocols.
- Perform and monitor risk assessments exercises, which comprise analyzing, identifying, measuring, and mitigating risks that impact all key business processes and systems.
- Coordinate and execute IT /IS risk assessments and reviews, providing risk-based recommendation.
- Prepare risk management and business contingency plans to develop a business continuity plan that will help to decrease risk factors.
- Develop and maintain good communication channels with other risk partners, such as Operational Risk Management, Outsourcing Risk Management, etc.
- Creates and presents IT / IS risk reports and proposals to the Head of Risk Management and Head of GRC, executive leadership, and senior staff.
- Oversees and reviews the insurance policies of the company related to IT / IS.
- Help raise risk awareness, provide education and training to employees inside the organization.
- Create and maintain an external network with other senior IT risk managers, and relevant risk forums.
- Maintain awareness of changes in IT industry standards, best practices, and risk landscape to maintain professional competence
- Must have analytical capabilities to analyze and detect prospective risks and vulnerabilities
- Must have excellent written and verbal communication skills with other IT risk management professionals to properly appreciate the company’s key risks and create effective risk management solutions
- Must have a thorough understanding of IT systems, networks and infrastructure components and a working knowledge of numerous computer programming languages
- Must possess leadership abilities to motivate and manage their teams. If a threat happens, offer employees support, make suggestions, and manage the potential risk
- Able to solve technical problems analytically and successfully manage information collection, analysis, reports, and other tasks. The IT Risk Manager must have outstanding problem-solving skills
- Must be familiar with applicable banking regulations
- Bachelor’s degree in Accountancy /Finance/ Computer Science/ Information Systems or related field
- Over 5 years work experience in IT risk management, compliance, audit or other relevant experience (e.g., IT Governance/ Information Security/ IT Compliance)
- Experience with non-IT process reviews and/or integrated audits with data analytics application
- Strong working knowledge on the following IT-related processes: a) IT General Controls; b) Cyber/ Information Security and Data Privacy; c) IT Operations; d) IT Governance and risk management process; e) Business Continuity Management; f) Systems Development Life Cycle; g) Change Management; h) IT Application Controls
- Familiarity with IT control frameworks and standards such as COBIT, ITIL, NIST-CSF, and ISO 27001
- Demonstrated success in identifying IT and security risks in complex technology environment and providing recommendations on controls/processes to mitigate the risks.
- Well-developed organization and project management skills with proven ability to effectively manage time, prioritize, and handle multiple concurrent tasks
- Good written and verbal communication skills, ability to communicate from process owners to senior management
- With professional certification in IT audit, IT risk and governance, and information security (e.g. CRM/ISO 31000/CISA/ CISSP/ COBIT5/ ISO 27001 Lead Auditor/ CRISC)
- Experience in performing reviews or audits of AWS cloud security- and operations-related services.
- Familiarity with CI/CD process and related tools
- Familiarity with AWS Elastic Kubernetes Services and related integrations to AWS
- Working knowledge of SOC1, SOC2 and/or data privacy reviews
- Experience in development, integration, and application of data analytics in audit methodology
Coins is hiring a Business Development Intern
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Coins is hiring a Customer Experience Associate - Fiat and Crypto Services
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Coins is hiring a Head of Customer Experience (PH)
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Coins is hiring a AML Assessment Analyst (PH)
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Coins is hiring a SOC Engineer
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Coins is hiring a KYC Specialist (PH)
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Coins is hiring a Customer Escalations Manager
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Coins is hiring a Coins Champion (Volunteer)
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Coins is hiring a VIP Account Manager (PH)
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Coins is hiring a Junior Accountant
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Coins is hiring a Treasury Officer
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Coins is hiring a Market and Liquidity Risk
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Coins is hiring a Security GRC Manager (PH/SG)
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Coins is hiring a Java Developer (PH)
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Coins is hiring a Crypto OTC Sales (PH)
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Coins is hiring a IT & IS Risk Manager (PH/SG)
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