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Latest Web3 Prague Customer Support Jobs:
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Customer Service Representative (German speaker) @ Binance
- Handle high amounts of live chat and phone calls
- Identify and evaluate customers’ needs to deliver satisfaction
- Provide accurate, valid and comprehensive information
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Fluent in English and German
- Willing to work weekends and irregular hours which will include night shifts
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Ability to multi-task, prioritise, and control time effectively
- Knowledge of the cryptocurrency/blockchain field is a big plus
- Multi-lingual capability is a big plus
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KYB Analyst - Periodic Review @ Binance
- Manage personal workload and ensure timely escalation of key risks/issues to management
- Handle, review and verify all applications for client on-boarding within available SLAs
- To maintain a good relationship and work closely with Relationship Partner Teams and direct with clients as required, to obtain all necessary supporting evidence to fulfill your KYC due diligence
- Proficiency in compliance applications and programmes such as World-Check, Jumio and etc
- Act as a checker to ensure effective 2-eyed and 4-eyed customer due diligence process
- Good proficiency in conducting risk assessments, periodic/trigger reviews and enhanced due diligence
- Monitoring and documentation of unusual activity or AML flags
- Participate in internal and external training programs related to AML/CFT, and other subjects that may form part of the day to day work requirements
- Serve as a point of contact for queries related to Periodic Reviews
- Coordinate with other departments, such as Compliance and internal teams to ensure smooth review processes
- Communicate with Key Account Managers (KAMs) for VIP and Broker accounts to resolve issues encountered during reviews
- Participate in process improvement initiatives to enhance efficiency and effectiveness
- Handling any general administration and ancillary activities related to the above functions in accordance with the business requirements of the company
- Reviewing constitutional documents of corporate clients and their related parties
- Conducting open-source searches on regulation, public listing and licencing status
- Performing WorldCheck screening against PEP, TF, Adverse Media and ML risk
- Performing translations of corporate documents to English
- Preparing senior management and MLRO escalation forms with detailed description of risk posed by the client as well as red flags and mitigating factors
- Providing feedback on system malfunctions, gaps and necessary upgrades
- Implementing procedures in onboarding environment, pointing out procedural gaps
- Detecting suspicious and falsified documentationEnsuring accurate manual data entry
- At least 3 years experience in a corporate onboarding role with substantial knowledge of relevant rules and regulations and the day-to-day compliance affairs
- Understanding of a corporate onboarding role with knowledge of relevant rules and regulations and the day-to-day compliance affairs
- Fluent English speaker and additional European language is required to effectively coordinate with partners and stakeholders
- Knowledge of multiple client types (E.g: Non-Operating/Asset Holding Companies, Funds, Partnerships, Segregated Portfolio Companies, Trusts); and multiple EEA jurisdictions
- Experience in reviewing AML Policies and Procedures and identifying control gaps;
- Good knowledge of Virtual Asset Service Providers business types
- Experience handling reviews of high risk and complex KYB cases as well as conducting reviews of Financial Institutions and Broker clients profiles.
- Highly preferred for candidates to possess ACAMS/CAMS/CCAS/ICA certifications or others
- Possesses strong time management, organizational and relationship building skills
- Adaptable in an evolving and fast-moving environment
- Good knowledge on provisions of local laws, directives, regulations and otherwise standards applicable to subject persons
- Good knowledge of upcoming regulation of virtual currency policies is a strong plus
Binance is hiring a Customer Service Representative (German speaker) 
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.
Responsibilities
Requirements
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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Apply now
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Binance is hiring a KYB Analyst - Periodic Review
Responsibilities:
Requirements:
Apply now
Please let binance know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
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These Prague Customer Support jobs have been curated by Henrik Harju