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Latest Web3 Portugal Jobs:
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Customer Service Representative (Ukrainian & English) @ Binance
- Handle high volume live chat and other online tools
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately document customer requests
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Go the extra mile to engage customers
- College degree or above
- Fluent Ukrainian language, advanced English speaker
- Minimum 1 year experience in Customer Service, preferably in finance or E-commerce industry
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
- Ability to work under pressure, strong communication skills and exceed beyond expectation
- Willing to work under different work shifts (including night shift)
- Positive about the crypto industry
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- Contribute to the strategy and execution of integrated marketing campaigns and product launches from a social media perspective
- Design, execute and lead large community activation campaigns
- Create and manage always on content strategies for our priority global partnerships such as CR7
- Be a key POC for business issue and crisis management, including fast, measured and informed response, sentiment monitoring and reporting, and consulting on further action in partnership with the communications and product teams
- Work closely with the CS team on community management, response and sentiment maintenance
- Help with managing end-to-end across Binance social accounts
- Working with the wider global social team and with external departments, including product and partnerships, to promote and build the brand of Binance
- Focus on bringing our socials closer to our community, with a crypto native understanding, and a great understanding of crypto culture
- Assisting the team across platforms to think of creative ideas, both for general posts and campaigns
- Work closely cross-functionally with design, content, performance marketing, product and other teams
- Measure, report, and analyze the performance of campaigns across channels and translate findings into actionable, data-driven recommendations in order to improve future performance
- Analyze the social media landscape to supply actionable insights
- Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage
- 5+ years of digital marketing experience in social media, community, content or brand marketing related roles
- Proven experience with crisis management and working directly with executive leadership teams
- Experience working on large integrated marketing campaigns, and working with external agencies, partners and talent
- Demonstrable success with growing social media accounts and executing campaigns
- Deep understanding of the crypto market. Up to date with trends and sentiment. Expert on Binance’s product suite
- Strong knowledge of content creation and social media channels, with Twitter and TikTok as a top priority
- Proven good judgment in high pressure situations; an ability to remain calm and logical
- Excellent communication, writing and copywriting skills
- Strong sense of ownership and responsibility.
- Resistant to stress. Self motivated and results oriented
- Remote and start-up experience is a plus
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KYB Analyst - Periodic Review @ Binance
- Manage personal workload and ensure timely escalation of key risks/issues to management
- Handle, review and verify all applications for client on-boarding within available SLAs
- To maintain a good relationship and work closely with Relationship Partner Teams and direct with clients as required, to obtain all necessary supporting evidence to fulfill your KYC due diligence
- Proficiency in compliance applications and programmes such as World-Check, Jumio and etc.
- Act as a checker to ensure effective 2-eyed and 4-eyed customer due diligence process
- Good proficiency in conducting risk assessments, periodic/trigger reviews and enhanced due diligence
- Monitoring and documentation of unusual activity or AML flags
- Participate in internal and external training programs related to AML/CFT, and other subjects that may form part of the day to day work requirements
- Serve as a point of contact for queries related to Periodic Reviews
- Coordinate with other departments, such as Compliance and internal teams to ensure smooth review processes
- Communicate with Key Account Managers (KAMs) for VIP and Broker accounts to resolve issues encountered during reviews
- Participate in process improvement initiatives to enhance efficiency and effectiveness
- Handling any general administration and ancillary activities related to the above functions in accordance with the business requirements of the company
- Reviewing constitutional documents of corporate clients and their related parties
- Conducting open-source searches on regulation, public listing and licencing status
- Performing WorldCheck screening against PEP, TF, Adverse Media and ML risk
- Performing translations of corporate documents to English
- Preparing senior management and MLRO escalation forms with detailed description of risk posed by the client as well as red flags and mitigating factors
- Providing feedback on system malfunctions, gaps and necessary upgrades
- Implementing procedures in onboarding environment, pointing out procedural gaps
- Detecting suspicious and falsified documentationEnsuring accurate manual data entry
- At least 3 years experience in a corporate onboarding role with substantial knowledge of relevant rules and regulations and the day-to-day compliance affairs
- Understanding of a corporate onboarding role with knowledge of relevant rules and regulations and the day-to-day compliance affairs
- Fluent English speaker and additional European language is required to effectively coordinate with partners and stakeholders
- Knowledge of multiple client types (E.g: Non-Operating/Asset Holding Companies, Funds, Partnerships, Segregated Portfolio Companies, Trusts); and multiple EEA jurisdictions
- Experience in reviewing AML Policies and Procedures and identifying control gaps;
- Good knowledge of Virtual Asset Service Providers business types
- Experience handling reviews of high risk and complex KYB cases as well as conducting reviews of Financial Institutions and Broker clients profiles.
- Highly preferred for candidates to possess ACAMS/CAMS/CCAS/ICA certifications or others
- Possesses strong time management, organizational and relationship building skills
- Adaptable in an evolving and fast-moving environment
- Good knowledge on provisions of local laws, directives, regulations and otherwise standards applicable to subject persons
- Good knowledge of upcoming regulation of virtual currency policies is a strong plus
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KYB Analyst - Periodic Review (French Speaker) @ Binance
- Manage personal workload and ensure timely escalation of key risks/issues to management
- Handle, review and verify all applications for client on-boarding within available SLAs
- To maintain a good relationship and work closely with Relationship Partner Teams and direct with clients as required, to obtain all necessary supporting evidence to fulfill your KYC due diligence
- Proficiency in compliance applications and programmes such as World-Check, Jumio and etc
- Act as a checker to ensure effective 2-eyed and 4-eyed customer due diligence process
- Good proficiency in conducting risk assessments, periodic/trigger reviews and enhanced due diligence
- Monitoring and documentation of unusual activity or AML flags
- Participate in internal and external training programs related to AML/CFT, and other subjects that may form part of the day to day work requirements
- Serve as a point of contact for queries related to Periodic Reviews
- Coordinate with other departments, such as Compliance and internal teams to ensure smooth review processes
- Communicate with Key Account Managers (KAMs) for VIP and Broker accounts to resolve issues encountered during reviews
- Participate in process improvement initiatives to enhance efficiency and effectiveness
- Handling any general administration and ancillary activities related to the above functions in accordance with the business requirements of the company
- Reviewing constitutional documents of corporate clients and their related parties
- Conducting open-source searches on regulation, public listing and licencing status
- Performing WorldCheck screening against PEP, TF, Adverse Media and ML risk
- Performing translations of corporate documents to English
- Preparing senior management and MLRO escalation forms with detailed description of risk posed by the client as well as red flags and mitigating factors
- Providing feedback on system malfunctions, gaps and necessary upgrades
- Implementing procedures in onboarding environment, pointing out procedural gaps
- Detecting suspicious and falsified documentationEnsuring accurate manual data entry
- At least 3 years experience in a corporate onboarding role with substantial knowledge of relevant rules and regulations and the day-to-day compliance affairs
- Understanding of a corporate onboarding role with knowledge of relevant rules and regulations and the day-to-day compliance affairs
- Fluent English speaker and additional European language is required to effectively coordinate with partners and stakeholders
- Knowledge of multiple client types (E.g: Non-Operating/Asset Holding Companies, Funds, Partnerships, Segregated Portfolio Companies, Trusts); and multiple EEA jurisdictions
- Experience in reviewing AML Policies and Procedures and identifying control gaps;
- Good knowledge of Virtual Asset Service Providers business types
- Experience handling reviews of high risk and complex KYB cases as well as conducting reviews of Financial Institutions and Broker clients profiles.
- Highly preferred for candidates to possess ACAMS/CAMS/CCAS/ICA certifications or others
- Possesses strong time management, organizational and relationship building skills
- Adaptable in an evolving and fast-moving environment
- Good knowledge on provisions of local laws, directives, regulations and otherwise standards applicable to subject persons
- Good knowledge of upcoming regulation of virtual currency policies is a strong plus
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Customer Service Representative (English) @ Binance
- Handle high amounts of live chat and phone calls
- Identify and evaluate customers’ needs to deliver satisfaction
- Provide accurate, valid and comprehensive information
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Ability to multi-task, prioritize, and control time effectively
- Knowledge of the cryptocurrency/blockchain field is a big plus
- Multi-lingual capability is a big plus
- Fluent in English
- Willing to work weekends and irregular hours which will include night shifts
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Customer Service Representative - (Portuguese/English) @ Binance
- Handle high amounts of live chat and incoming emails
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately document customer requests
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Go the extra mile to engage customers
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Ability to multi-task, prioritize, and control time effectively
- Knowledge of the cryptocurrency/blockchain field is a big plus
- Multi-lingual capability is a big plus
- Fluent in English and Portuguese
- Willing to work weekends and irregular hours which will include night shifts
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Customer Service Representative - P2P (EU) @ Binance
- As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally
- Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
- Create a culture and processes which achieve the business goals and objectives with regards to the customer service
- Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peers
- Act as the Voice of the Customer across the organization
- Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
- Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business
- Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Must be fluent in English and a native language
- Ability to multitask, prioritise, and control time effectively
- Knowledge of blockchain, crypto, and P2P payments is a big plus
- Fluency in English is a must with multilingual capability is a big plus
- Willing to work weekends and irregular hours which will include night shifts
- A Binance P2P user is highly preferred
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Customer Service Representative - (Polish) @ Binance
- Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.
- Handle customer enquiries, advice and suggestions via email or online tools.
- Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
- Handle customer complaints, special cases or ad hoc tasks.
- Bachelor degree or above.
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
- High level of honesty and integrity. Proactive and meticulous.
- A sense of responsibility and team work spirit.
- Ability to work under pressure, strong communication skills and exceed beyond expectation.
- Willing to work under different work shifts, including night shifts.
- Positive about the crypto industry.
- Personal or professional experience with cryptocurrency.
- Proficient in both Polish and English.
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Customer Service Representative - (Polish/English) @ Binance
- Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.
- Handle customer enquiries, advice and suggestions via email or online tools.
- Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
- Handle customer complaints, special cases or ad hoc tasks.
- Bachelor degree or above.
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
- High level of honesty and integrity. Proactive and meticulous.
- A sense of responsibility and team work spirit.
- Ability to work under pressure, strong communication skills and exceed beyond expectation.
- Willing to work under different work shifts, including night shifts.
- Positive about the crypto industry.
- Personal or professional experience with cryptocurrency.
- Proficient in both Polish and English.
Binance is hiring a Customer Service Representative (Ukrainian & English) 
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.
Responsibilities:
Requirements:
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Apply now
Please let binance know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Binance is hiring a Social Media Manager
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
This role will involve strategy, planning, management and execution to maintain and build Binance’s social media and community presence globally. You will work closely with the leadership team.
Responsibilities:
Requirements:
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Apply now
Please let binance know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Binance is hiring a KYB Analyst - Periodic Review
Responsibilities:
Requirements:
Apply now
Please let binance know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Binance is hiring a KYB Analyst - Periodic Review (French Speaker)
Responsibilities:
Requirements:
Apply now
Please let binance know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Binance is hiring a Customer Service Representative (English)
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Responsibilities:
Requirements:
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Apply now
Please let binance know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Binance is hiring a Customer Service Representative - (Portuguese/English)
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Support will be in Portuguese and English, that's why we are looking for candidates with proficiency in both languages.
Responsibilities
Requirements
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Apply now
Please let binance know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Binance is hiring a Customer Service Representative - P2P (EU)
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities
Requirements
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Apply now
Please let binance know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Binance is hiring a Customer Service Representative - (Polish)
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Binance is a client-facing business, and Customer Service is extremely important for us.
We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Support will be in Polish & English, applicants need to speak both languages.
Responsibilities:
Requirements:
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Apply now
Please let binance know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Binance is hiring a Customer Service Representative - (Polish/English)
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Binance is a client-facing business, and Customer Service is extremely important for us.
We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Support will be in Polish & English, applicants need to speak both languages.
Responsibilities:
Requirements:
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Apply now
Please let binance know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
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These Portugal jobs have been curated by Henrik Harju