Crypto Portugal Jobs
Quickly find and apply for Portugal roles
Latest Web3 Portugal Jobs:
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Binance Accelerator Program - Options Business Development @ Binance
- Market Competitor Analysis: Conduct competitive analysis of institutional clients in the options trading space, with a focus on options products, trading rules, API interfaces, fee structures, etc., providing the team with timely feedback on market trends and ensuring the product's competitiveness.
- Client Demand Response & Support: Respond to and address institutional clients' options-related business needs, providing technical support, answering inquiries, and following up on progress to ensure clients receive timely and effective support, enhancing customer experience and satisfaction.
- Cross-Department Coordination: Work closely with the product, technical, and risk management teams to resolve technical issues, system problems, or operational difficulties clients encounter during options trading, ensuring efficient resolution and optimization of the client's trading experience.
- Document & Materials Management: Assist in preparing business requirement documents and technical support materials related to options, regularly updating and maintaining the client support knowledge base. Record and organize client issues and solutions to improve business support efficiency and accuracy.
- Proactive: Strong interest in options trading and financial derivatives markets, with a proactive attitude and the ability to quickly adapt to a fast-moving market environment and respond to client needs.
- Strong Responsibility: Attention to detail with a keen sense of responsibility, capable of efficiently completing tasks and providing timely progress updates.
- Good Communication Skills: Strong communication skills, able to maintain smooth communication under pressure with clients and team members to ensure clear and timely information delivery.
- Quick Learning Ability: Strong learning ability to rapidly understand options products, technical structures, and market dynamics, quickly adapting to the role’s demands.
- Language Skills: Proficiency in English, able to communicate fluently with global clients.
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Customer Service Representative (Ukrainian & English) @ Binance
- Handle high volume live chat and other online tools
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately document customer requests
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Go the extra mile to engage customers
- College degree or above
- Fluent Ukrainian language, advanced English speaker
- Minimum 1 year experience in Customer Service, preferably in finance or E-commerce industry
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
- Ability to work under pressure, strong communication skills and exceed beyond expectation
- Willing to work under different work shifts (including night shift)
- Positive about the crypto industry
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- Contribute to the strategy and execution of integrated marketing campaigns and product launches from a social media perspective
- Design, execute and lead large community activation campaigns
- Create and manage always on content strategies for our priority global partnerships such as CR7
- Be a key POC for business issue and crisis management, including fast, measured and informed response, sentiment monitoring and reporting, and consulting on further action in partnership with the communications and product teams
- Work closely with the CS team on community management, response and sentiment maintenance
- Help with managing end-to-end across Binance social accounts
- Working with the wider global social team and with external departments, including product and partnerships, to promote and build the brand of Binance
- Focus on bringing our socials closer to our community, with a crypto native understanding, and a great understanding of crypto culture
- Assisting the team across platforms to think of creative ideas, both for general posts and campaigns
- Work closely cross-functionally with design, content, performance marketing, product and other teams
- Measure, report, and analyze the performance of campaigns across channels and translate findings into actionable, data-driven recommendations in order to improve future performance
- Analyze the social media landscape to supply actionable insights
- Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage
- 5+ years of digital marketing experience in social media, community, content or brand marketing related roles
- Proven experience with crisis management and working directly with executive leadership teams
- Experience working on large integrated marketing campaigns, and working with external agencies, partners and talent
- Demonstrable success with growing social media accounts and executing campaigns
- Deep understanding of the crypto market. Up to date with trends and sentiment. Expert on Binance’s product suite
- Strong knowledge of content creation and social media channels, with Twitter and TikTok as a top priority
- Proven good judgment in high pressure situations; an ability to remain calm and logical
- Excellent communication, writing and copywriting skills
- Strong sense of ownership and responsibility.
- Resistant to stress. Self motivated and results oriented
- Remote and start-up experience is a plus
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KYB Analyst - Periodic Review @ Binance
- Manage personal workload and ensure timely escalation of key risks/issues to management
- Handle, review and verify all applications for client on-boarding within available SLAs
- To maintain a good relationship and work closely with Relationship Partner Teams and direct with clients as required, to obtain all necessary supporting evidence to fulfill your KYC due diligence
- Proficiency in compliance applications and programmes such as World-Check, Jumio and etc
- Act as a checker to ensure effective 2-eyed and 4-eyed customer due diligence process
- Good proficiency in conducting risk assessments, periodic/trigger reviews and enhanced due diligence
- Monitoring and documentation of unusual activity or AML flags
- Participate in internal and external training programs related to AML/CFT, and other subjects that may form part of the day to day work requirements
- Serve as a point of contact for queries related to Periodic Reviews
- Coordinate with other departments, such as Compliance and internal teams to ensure smooth review processes
- Communicate with Key Account Managers (KAMs) for VIP and Broker accounts to resolve issues encountered during reviews
- Participate in process improvement initiatives to enhance efficiency and effectiveness
- Handling any general administration and ancillary activities related to the above functions in accordance with the business requirements of the company
- Reviewing constitutional documents of corporate clients and their related parties
- Conducting open-source searches on regulation, public listing and licencing status
- Performing WorldCheck screening against PEP, TF, Adverse Media and ML risk
- Performing translations of corporate documents to English
- Preparing senior management and MLRO escalation forms with detailed description of risk posed by the client as well as red flags and mitigating factors
- Providing feedback on system malfunctions, gaps and necessary upgrades
- Implementing procedures in onboarding environment, pointing out procedural gaps
- Detecting suspicious and falsified documentationEnsuring accurate manual data entry
- At least 3 years experience in a corporate onboarding role with substantial knowledge of relevant rules and regulations and the day-to-day compliance affairs
- Understanding of a corporate onboarding role with knowledge of relevant rules and regulations and the day-to-day compliance affairs
- Fluent English speaker and additional European language is required to effectively coordinate with partners and stakeholders
- Knowledge of multiple client types (E.g: Non-Operating/Asset Holding Companies, Funds, Partnerships, Segregated Portfolio Companies, Trusts); and multiple EEA jurisdictions
- Experience in reviewing AML Policies and Procedures and identifying control gaps;
- Good knowledge of Virtual Asset Service Providers business types
- Experience handling reviews of high risk and complex KYB cases as well as conducting reviews of Financial Institutions and Broker clients profiles.
- Highly preferred for candidates to possess ACAMS/CAMS/CCAS/ICA certifications or others
- Possesses strong time management, organizational and relationship building skills
- Adaptable in an evolving and fast-moving environment
- Good knowledge on provisions of local laws, directives, regulations and otherwise standards applicable to subject persons
- Good knowledge of upcoming regulation of virtual currency policies is a strong plus
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Customer Service Representative - (Portuguese/English) @ Binance
- Handle high amounts of live chat and incoming emails
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately document customer requests
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Go the extra mile to engage customers
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Ability to multi-task, prioritize, and control time effectively
- Knowledge of the cryptocurrency/blockchain field is a big plus
- Multi-lingual capability is a big plus
- Fluent in English and Portuguese
- Willing to work weekends and irregular hours which will include night shifts
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Customer Service Representative - P2P (EU) @ Binance
- As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally
- Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
- Create a culture and processes which achieve the business goals and objectives with regards to the customer service
- Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peers
- Act as the Voice of the Customer across the organization
- Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
- Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business
- Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Must be fluent in English and a native language
- Ability to multitask, prioritise, and control time effectively
- Knowledge of blockchain, crypto, and P2P payments is a big plus
- Fluency in English is a must with multilingual capability is a big plus
- Willing to work weekends and irregular hours which will include night shifts
- A Binance P2P user is highly preferred
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Compliance Case Analyst @ Binance
- Handle and review all forms of global law enforcement inquiries
- Perform blockchain tracing and preliminary investigations into unusual activities
- Assist with pre-SAR filing mitigating controls and client offboarding
- Participate in internal and external training programs related to AML/CFT and other subjects that may form part of the day to day work requirements
- Liaise with stakeholders to facilitate knowledge sharing
- Any general administration and related activities as may be required and related to the above functions in accordance with the business requirements of the Company
- At least 1-2 years of directly related experience in a compliance role and/or regulatory facing role with substantial knowledge of relevant rules and regulations and the day-to-day compliance affairs
- Fluency in English is required to effectively coordinate with partners and stakeholders
- Good analytical skills, systematic approach, and logical thinking
- Team player skills
- Proactive, ambitious, and user-focused attitude
- Strong sense of accountability and ownership over law enforcement engagement process
- Self-motivated, ability to multitask and work effectively under pressure and stress
- Detail-oriented with strong controls mindset and time management skills
- Strong communication skills
- Good knowledge on provisions of local laws, directives, regulations and other standards applicable to subject persons and knowledge of upcoming regulation of virtual currency policies
- Familiarity with blockchain analytics, either using existing tools or manually tracking funds effectively using relevant block explorers
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Customer Service Representative - (Polish) @ Binance
- Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.
- Handle customer enquiries, advice and suggestions via email or online tools.
- Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
- Handle customer complaints, special cases or ad hoc tasks.
- Bachelor degree or above.
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
- High level of honesty and integrity. Proactive and meticulous.
- A sense of responsibility and team work spirit.
- Ability to work under pressure, strong communication skills and exceed beyond expectation.
- Willing to work under different work shifts, including night shifts.
- Positive about the crypto industry.
- Personal or professional experience with cryptocurrency.
- Proficient in both Polish and English.
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Customer Service Representative (French) @ Binance
- Handle high volume live chat and other online tools
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately document customer requests
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Go the extra mile to engage customers
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
- College degree or above
- Native-level fluency in French, and advanced English is mandatory to support our users in this role
- Previous experience with cross-functional support will be advantageous
- High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team
- Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
- Passionate for the customer service industry and can accept to work under different work shifts
- Positive about the crypto industry
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KYB Analyst - Portuguese Speaker @ Binance
- Manage personal workload and priority items and ensure timely escalation of key risks/issues to management;
- Handle, review and verify all applications for client on-boarding within available SLAs;
- Work closely with the Front Office and the Relationship Partner Teams and direct with clients as required, to obtain all necessary supporting evidence to fulfill your KYB due diligence;
- Proficiency in compliance applications and programmes such as World-Check, Dow Jones, Jumio, etc.;
- Ensure an effective 2 eye 4 eye customer due diligence process;
- Liaise regularly with the business to conduct workload planning, review status of key renewals and prioritize open requests;
- Good proficiency in conducting risk assessments, periodic/trigger reviews and enhanced due diligence;
- Monitoring and documentation of unusual activity or AML flags;
- Participate in internal and external training programs related to AML/CFT and other subjects that may form part of the day to day work requirements;
- Any general administration and ancillary activities as may be required and related to the above functions in accordance with the business requirements of the Company.
- At least 2-3 years’ directly related experience in a corporate onboarding role with substantial knowledge of relevant rules and regulations and the day-to-day compliance affairs;
- Knowledge of multiple client types (e.g: Non-Operating/Asset Holding Companies, Governments, Organizations);
- Fluent English and Portuguese speaker is required to be able to coordinate with overseas partners and stakeholders;
- Possesses strong time management, organizational, relationship building skills;
- An undergraduate degree is required;
- Demonstrated ability to write effectively;
- Adaptable to work in an evolving and changeable environment;
- Good knowledge on provisions of local laws, directives, regulations and otherwise standards applicable to subject persons and knowledge of upcoming regulation of virtual currency policies is a strong plus.
Binance is hiring a Binance Accelerator Program - Options Business Development
Responsibilities
Requirements
Apply now
Please let binance know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Binance is hiring a Customer Service Representative (Ukrainian & English)
Responsibilities:
Requirements:
Apply now
Please let binance know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Binance is hiring a Social Media Manager
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Please let binance know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Binance is hiring a KYB Analyst - Periodic Review
Responsibilities:
Requirements:
Apply now
Please let binance know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Binance is hiring a Customer Service Representative - (Portuguese/English)
Responsibilities
Requirements
Apply now
Please let binance know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Binance is hiring a Customer Service Representative - P2P (EU)
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Requirements
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Please let binance know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Binance is hiring a Compliance Case Analyst
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Please let binance know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Binance is hiring a Customer Service Representative - (Polish)
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Requirements:
Apply now
Please let binance know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Binance is hiring a Customer Service Representative (French)
Responsibilities
Requirements
Apply now
Please let binance know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Binance is hiring a KYB Analyst - Portuguese Speaker
Responsibilities:
Requirements:
Apply now
Please let binance know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
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