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Crypto PhilippinesCustomer Experience Jobs
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Latest Web3 PhilippinesCustomer Experience Jobs:
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KYC Specialist (PH) @ Coins
- Manage daily customer due diligence requests and requirements
- Provide quality checking and verification of customer information in line with company policies and procedures
- Evaluate risk level of customers upon onboarding
- Identify bottlenecks that affect the performance of the KYC team and the KYC customer experience
- Plan and implement strategies to provide excellent customer experience while maintaining risk controls
- Coordinate with other teams to cascade customer issues and ensure these are properly and effectively resolved in a timely manner
- Stay updated on KYC/CDD best practices, analyze market trends and customer behavior, and understand how to apply them to Coins
- Perform KYB procedures and review partnership and business process documentation to ensure compliance with company standards and regulatory requirements
- Perform other related duties and tasks as may be required from time to time
- Passionate about building lasting customer relationships and prioritizes taking care of customers
- Graduate of Business Management, Finance or equivalent
- Strong verbal and written communication skills in both English and Filipino
- Strong analytical skills and advanced knowledge in Google Suite programs
- Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment
- Thinks fast under pressure and solves problems on the go without being overwhelmed
- Trustworthy and able to protect confidential information with discretion
- Meticulous, detail-oriented, and able to work quickly without supervision
- Discreet and upholds customer privacy and confidential information
- Has a track record for getting things done - drive, ownership, and execution is at the core of our culture
- Amenable to shifting schedule (morning, midday and graveyard shift)
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Partner Solutions Associate (PH) @ Coins
- Help in maintaining strong relationships with our integrated partners by providing prompt and accurate resolutions to partner concerns.
- Work closely with relevant departments to resolve issues.
- Demonstrate clear, effective, and professional communication.
- Meet and exceed performance metrics such as quality, productivity, first contact resolution, and attendance.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
- Raise unusual spikes in volume and recurring issues to the immediate supervisor for root cause analysis and permanent resolution.
- Perform other duties that may be assigned by the immediate supervisor and may have an impact on business operations and company goals.
- Educational background in business administration, management, finance, entrepreneurship, operations, or relevant work experience.
- Preferably have experience in customer service and BPO. Exposure to financial services/institutions and financial technology industries is highly desirable.
- Experience in B2B (business-to-business) support and industry is a plus.
- Strong analytical and critical thinking skills even under pressure.
- Has knowledge of Google Suite programs.
- Strong verbal and written communication skills in both English and Filipino.
- Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment.
- Ability to solve problems in a high-volume environment.
- Keen to details and able to work with minimal to no supervision.
- Has a track record for getting things done - drive, ownership, and execution are at the core of our culture.
- Amenable to shifting schedule.
Coins is hiring a KYC Specialist (PH) 
Join the Pioneer Crypto Brand in the Philippines!
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
Join the leading Crypto Brand in the Philippines!
Who we are
We are one of the earliest and largest crypto platforms in Southeast Asia offering exchange and wallet services to our users. Our product lineup also includes electronic payment service and e-wallet. Through our wallet, users can send money to anyone, pay for bills, shop online at over 100,000 merchants, receive money transfers from 200+ countries even without a bank account, and of course view and purchase cryptocurrencies.
What you'll do
What we expect from you
Join the Coins Team Now!
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
Apply now
Please let coins know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Coins is hiring a Partner Solutions Associate (PH)
Join the Pioneer Crypto Brand in the Philippines!
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
What you'll do
What we expect from you
Join the Coins Team Now!
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
Apply now
Please let coins know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
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These PhilippinesCustomer Experience jobs have been curated by Henrik Harju