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Latest Web3 Permanent contract Jobs:
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Hardware Test Validation Technician @ Ledger
- Elaborate, maintain and implement procedures for the testing and validation of Ledger products.
- Run test plan for Ledger Products
- Provide complete and detailed analysis of failing tests to help engineering teams understand better the corrective actions to be implemented.
- Design and develop automated test equipment and tools for use in testing and validation
- Data analysis to identify trends & potential improvements
- Experience on Hardware integration, development and validation processes.
- Practical knowledge of hardware verification and validation test equipment.
- Fundamental EE skills and able to review schematic.
- Hands-on experience using lab equipment like oscilloscope, Spectrum analyzer, soldering iron.
- Working knowledge and experience in programming language Python and/or C is a plus.
- Excellent written and verbal communication skills
- Data analysis
- Team work spirit, great organizational and communication skills
- Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow.
- Flexibility: A hybrid work policy.
- Social: Annual company outing for Ledgerdary Days, plus frequent social events, snacks and drinks
- Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage.
- Well-being: Personal development, coaching & fitness with our dedicated partners.
- Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days.
- High Tech: Access to high performance office equipment and gadgets, including Apple products.
- Transport: Ledger reimburses part of your preferred means of transportation.
- Discounts: Employee discount on all our products.
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Sales Administrator @ Ledger
- Creating orders in our back-office system
- Being responsible for the end-to-end sales fulfillment journey including: invoicing / payment / shipment / delivery
- Being the key point of contact for our resellers and distributors, maintaining a high level of client satisfaction
- Ensuring good coordination between different departments including accounting, production, design, e-commerce, shipping, logistics, legal
- Managing qualification & onboarding of new resellers and co-branded customers.
- Optimizing lead qualification process
- Developing tools and processes to improve forecast consolidation
- Reporting on key metrics regarding your activity
- Previous experience in sales administration both domestically and internationally
- Experience with carrying out sales procedures and processes with external clients including distributors and retailers
- Good communication skills in both French and English in order to clearly communicate and build relationships with all relevant stakeholders and clients
- Someone who is organized, rigorous and meticulous in their work and able to ensure a high level of performance
- Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow.
- Flexibility: A hybrid work policy.
- Social: Frequent social events, snacks and drinks
- Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage.
- Well-being: Personal development, coaching & fitness with our dedicated partners.
- Vacation: Five weeks of paid leave per year, in addition to national holidays.
- High tech: Access to high performance office equipment and gadgets, including Apple products.
- Transport: Ledger reimburses part of your preferred means of transportation.
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Sales Enablement Specialist @ Ledger
- Identify, qualify, and nurture leads through various inbound and outbound channels.
- Conduct market research to understand potential clients' needs and customize communication strategies accordingly.
- Work closely with the sales operations and sales teams to ensure a seamless transition of leads through the sales funnel.
- Engage in strategic discussions to align marketing efforts with sales targets.
- Establish and maintain strong relationships with potential clients through consistent and value-driven communication.
- Understand and articulate the value proposition of Ledger’s solutions to prospective B2B clients.
- 5 years of higher education
- Experience in Business and Marketing
- 3 proven years in a sales support role
- Knowledgeable about the crypto ecosystem and the B2B landscape
- Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
- Flexibility: A hybrid work policy
- Social: Annual company outing for Ledgerdary Days, plus frequent social events, snacks and drinks
- Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
- Well-being: Personal development, coaching & fitness with our dedicated partners
- Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days
- High tech: Access to high performance office equipment and gadgets, including Apple products
- Transport: Ledger reimburses part of your preferred means of transportation
- Discounts: Employee discount on all our products
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Hardware Security Engineer - Side Channel @ Ledger
- Research cutting-edge hardware attacks by using side channel techniques,
- Perform hardware security reviews of new products launched by Ledger,
- Interact with product and development teams to help maintaining Ledger’s products top security,
- Maintain and write new code allowing hardware attacks (side-channel attack library, bench tooling),
- Present your work in academic and hacking conferences all over the world.
- At least, 3 years of experience of side channel evaluation of embedded systems,
- Experience in theory and practice of side channel attacks,
- Experience in Machine Learning applied to SCA and associated frameworks (keras / tensorflow / pytorch) [...]
- Basic knowledge of applied cryptography (ECC, AES, …),
- Tool programming in Rust, Python and C, including secure programming in these languages,
- Setup a hardware environment for security evaluations,
- Basics of cryptocurrency ecosystems,
- Knowledge of more advanced applied cryptography (Zero Knowledge Proof, Full Homomorphic Encryption, ...),
- Knowledge in post quantum cryptography
- Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow.
- Flexibility: A hybrid work policy.
- Social: Annual company outing for Ledgerdary Days, plus frequent social events, snacks and drinks.
- Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage.
- Well-being: Personal development, coaching & fitness with our dedicated partners.
- Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days.
- High tech: Access to high performance office equipment and gadgets, including Apple products.
- Transport: Ledger reimburses part of your preferred means of transportation.
- Discounts: Employee discount on all our products.
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Senior Cloud Engineer - Cybersecurity @ Ledger
- Collaborate with the Infrastructure, the engineering and the Product Security teams to integrate security into the delivery plans, ensure early detection and mitigation of security vulnerabilities
- Work closely with the product Security team responsible, to provide automation and tooling for product security evaluation integration in CI/CD pipeline.
- Engage in proactive security practices, including penetration testing, vulnerability assessments, and Infrastructure Security (IaC) code reviews to ensure Ledger's platforms and applications are secure.
- Participate in the design and implementation of security architectures, from the design to the risk assessment.
- Act as the primary point of contact for any security incidents, ensuring rapid response, mitigation, and post-incident analysis.
- Drive the adoption of DevSecOps culture, best practices, and methodologies across the organization, ensuring continuous security improvement.
- 5+ years of experience on information security, including 3 years of experience in cybersecurity, with a focus on DevSecOps & automation, security assessment, and cloud-native environments.
- Proficiency working in Unix/Linux environments, Git, Python, Terraform, Kubernetes, AWS cloud solutions and architectures, CI/CD tools, configuration management, etc.
- Hands-on experience with security tooling deployment, monitoring, and incident response.
- Proven track record of cross-functional work, with the ability to collaborate effectively with various teams and stakeholders.
- Excellent presentation and written communication skills.
- Ability to work autonomously, deal with ambiguity, and handle high-pressure situations.
- Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow.
- Flexibility: A hybrid work policy.
- Social: Annual company outing for Ledgerdary Days, plus frequent social events, snacks and drinks
- Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage.
- Well-being: Personal development, coaching & fitness with our dedicated partners.
- Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days.
- High tech: Access to high performance office equipment and gadgets, including Apple products.
- Transport: Ledger reimburses part of your preferred means of transportation.
- Discounts: Employee discount on all our products.
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Senior Cyber Security Engineer - Cloud Security @ Ledger
- Collaborate with the Infrastructure, the engineering and the Product Security teams to integrate security into the delivery plans, ensure early detection and mitigation of security vulnerabilities
- Work closely with the product Security team responsible, to provide automation and tooling for product security evaluation integration in CI/CD pipeline.
- Engage in proactive security practices, including penetration testing, vulnerability assessments, and Infrastructure Security (IaC) code reviews to ensure Ledger's platforms and applications are secure.
- Participate in the design and implementation of security architectures, from the design to the risk assessment.
- Act as the primary point of contact for any security incidents, ensuring rapid response, mitigation, and post-incident analysis.
- Drive the adoption of DevSecOps culture, best practices, and methodologies across the organization, ensuring continuous security improvement.
- 5+ years of experience on information security, including 3 years of experience in cybersecurity, with a focus on DevSecOps & automation, security assessment, and cloud-native environments.
- Proficiency working in Unix/Linux environments, Git, Python, Terraform, Kubernetes, AWS cloud solutions and architectures, CI/CD tools, configuration management, etc.
- Hands-on experience with security tooling deployment, monitoring, and incident response.
- Proven track record of cross-functional work, with the ability to collaborate effectively with various teams and stakeholders.
- Excellent presentation and written communication skills.
- Ability to work autonomously, deal with ambiguity, and handle high-pressure situations.
- Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow.
- Flexibility: A hybrid work policy.
- Social: Annual company outing for Ledgerdary Days, plus frequent social events, snacks and drinks
- Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage.
- Well-being: Personal development, coaching & fitness with our dedicated partners.
- Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days.
- High tech: Access to high performance office equipment and gadgets, including Apple products.
- Transport: Ledger reimburses part of your preferred means of transportation.
- Discounts: Employee discount on all our products.
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Customer Support Agent - Blockchain/Web3 (Spanish speaking) @ Ledger
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Hardware Security Engineer – Side Channel @ Ledger
- Research cutting-edge hardware attacks by using side channel techniques,
- Perform hardware security reviews of new products launched by Ledger,
- Interact with product and development teams to help maintaining Ledger’s products top security
- Maintain and write new code allowing hardware attacks (side-channel attack library, bench tooling)
- Present your work in academic and hacking conferences all over the world.
- Knowledge/experience of side channel evaluation of embedded systems,
- Experience in theory and practice of side channel attacks,
- Experience in Machine Learning applied to SCA and associated frameworks (keras / tensorflow / pytorch)[...] [GPU coding, Machine Learning]
- Basic knowledge of applied cryptography (ECC, AES, ZKP, FHE…)
- Self-motivated with a strong ability to work and maintain security knowledge in a changing landscape.
- Fluency in C and Python, including secure programming in these languages.
- Knowledge in reverse engineering and binary analysis.
- Good knowledge of exploitation techniques, and of mitigations against such techniques.
- Design of secure architectures.
- Ability to develop and document methods, standards, and guidelines.
- Setup a hardware environment for security evaluations,
- Basics of cryptocurrency ecosystems,
- Cuda, Rust programming is a plus,
- Experience in HSM security is a plus
- Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow.
- Flexibility: A hybrid work policy.
- Social: Annual company outing for Ledgerdary Days, plus frequent social events, snacks and drinks.
- Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage.
- Well-being: Personal development, coaching & fitness with our dedicated partners.
- Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days.
- High tech: Access to high performance office equipment and gadgets, including Apple products.
- Transport: Ledger reimburses part of your preferred means of transportation.
- Discounts: Employee discount on all our products.
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Senior Cloud Security Engineer @ Ledger
- Collaborate with the Infrastructure, the engineering and the Donjon teams to integrate security into the delivery plans, ensure early detection and mitigation of security vulnerabilities
- Work closely with the Donjon, the product Security team responsible, to provide automation and tooling for product security evaluation integration in CI/CD pipeline.
- Engage in proactive security practices, including penetration testing, vulnerability assessments, and Infrastructure Security (IaC) code reviews to ensure Ledger's platforms and applications are secure.
- Participate in the design and implementation of security architectures, from the design to the risk assessment.
- Act as the primary point of contact for any security incidents, ensuring rapid response, mitigation, and post-incident analysis.
- Drive the adoption of DevSecOps culture, best practices, and methodologies across the organization, ensuring continuous security improvement.
- 5+ years of experience in cybersecurity, with a focus on DevSecOps & automation, security assessment, and cloud-native environments.
- 8+ years of experience on information security
- Proficiency working in Unix/Linux environments, Git, Python, Terraform, Kubernetes, AWS cloud solutions and architectures, CI/CD tools, configuration management, etc.
- Hands-on experience with security tooling deployment, monitoring, and incident response.
- Proven track record of cross-functional work, with the ability to collaborate effectively with various teams and stakeholders.
- Excellent presentation and written communication skills.
- Ability to work autonomously, deal with ambiguity, and handle high-pressure situations.
- Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow.
- Flexibility: A hybrid work policy.
- Social: Annual company outing for Ledgerdary Days, plus frequent social events, snacks and drinks
- Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage.
- Well-being: Personal development, coaching & fitness with our dedicated partners.
- Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days.
- High tech: Access to high performance office equipment and gadgets, including Apple products.
- Transport: Ledger reimburses part of your preferred means of transportation.
- Discounts: Employee discount on all our products.
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Head of Regulatory Affairs, EMEA @ Ledger
- Build and maintain subject matter expertise of the changing regulatory landscape in the areas of digital assets, banking, finance and capital markets.
- Advise business units and senior leadership on the development and adaptation of products, business lines and business models in light of existing or anticipated regulatory requirements.
- Define and execute strategies to proactively influence the development of favorable digital asset regulation in EMEA.
- Coordinate with the Global Head of Policy on identifying and reacting to significant public policy challenges and opportunities with respect to Ledger’s business priorities.
- Build strong relationships with other regulatory professionals in the digital asset and traditional finance ecosystems, as well as with relevant governmental authorities and multinational bodies.
- Head up the development of Ledger’s responses to regulatory proposals, solicitations and consultations.
- Head up the response of Ledger to regulatory inquiries, examinations or investigations, and contribute to crisis response teams as assigned.
- Represent Ledger’s perspective on regulatory policy through public speaking and written thought leadership.
- Assist the Global Head of Policy in managing outside consultants and membership organisations.
- Minimum 8 years experience at a financial regulatory agency or policymaking body, or covering regulatory topics in the legal, fintech, or financial services sectors. Prior crypto industry experience a plus
- Knowledgeable about blockchain technology and the European crypto-asset regulatory landscape, particularly MiCA and the EU AML Package
- Knowledgeable about EU, UK, and French financial regulations, such as those applicable to crypto-asset service providers, payment services providers, E-money institutions, banks and custodians, financial instrument issuers, and trading platforms
- Specific knowledge of AML/CFT and financial sanctions law and international standards is desirable
- Ability to quickly learn and adapt to new regulatory subject matters and jurisdictions
- Proven relationships with key stakeholders, including at regulatory agencies and international bodies such as the European Commission, ESMA, EBA, FCA, AMF, ACPR, DG Tresor, and OECD/FATF
- Fluency in French and English required; proficiency in other EMEA languages a plus
- Exceptional communication skills, both written and verbal; comfort with public speaking
- Ability to independently lead and execute challenging engagements with the highest integrity and ethics
- Collaborative team player with an ability to work independently and exercise sound judgment
- Ability to think strategically and commercially, and offer both practical and theoretical advice demonstrating knowledge of the product, technology, and good business instincts
- At ease in a fast paced, innovative environment; comfort with ambiguity and confidence operating in environments that lack legal clarity
- Ability to prioritise and multitask; flexibility and adaptability in the workplace
- Creative, self-motivated, and entrepreneurial
- A good sense of humor and ability to not take oneself too seriously
- Willingness to travel internationally
- Willingness to register as a lobbyist if required
- Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
- Flexibility: A hybrid work policy
- Social: Annual company outing for Ledgerdary Days, plus frequent social events, snacks and drinks
- Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
- Well-being: Personal development, coaching & fitness with our dedicated partners
- Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days
- High tech: Access to high performance office equipment and gadgets, including Apple products
- Transport: Ledger reimburses part of your preferred means of transportation
- Discounts: Employee discount on all our products
Ledger is hiring a Hardware Test Validation Technician 
Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team of more than 900 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries.
At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we dohere.
The Hardware Test Validation Technician is responsible for all test and qualification of hardware aspect for Ledger products. Working closely with EE, ME Engineer to identify, develop and deploy testing tools.
Ledger Hardware team is looking for passionate, self-motivated individuals to work on system bring-up and validation of our new products.
The mission
Requirements
What's in it for you?
We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.
#LI-RDH #LI-Hybrid
Apply now
Please let ledger know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Ledger is hiring a Sales Administrator
Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team of more than 600 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries.
At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here.
We are currently looking for a Sales Administrator position to join our Consumer Sales team. The role is primarily located in Vierzon, but we are also considering our other locations in France - such as Paris.
Your mission
What we’re looking for
What’s in it for you?
We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.
#LI-AS #LI-Hybrid
Apply now
Please let ledger know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Ledger is hiring a Sales Enablement Specialist
We're making the world of digital assets accessible and secure for everyone.Join the mission.
Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team of more than 900 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries.
At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here.
As a Sales Enablement Specialist, you will be at the forefront of driving our market penetration in the B2B sector. Your keen understanding of Ledger & the Crypto ecosystem, along with your knack for establishing robust client & partner relationships, will be instrumental in expanding our reach and impact
Missions
Lead Generation and Qualification:
Sales and Marketing Alignment:
Client Engagement:
What we’re looking for
What’s in it for you?
Apply now
Please let ledger know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Ledger is hiring a Hardware Security Engineer - Side Channel
We're making the world of digital assets accessible and secure for everyone.Join the mission.
Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team of more than 700 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries.
At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here.
The Donjon is the team in charge of the security of all the products built at Ledger. As a Security Engineer, your daily job will be to attack our hardware wallets and the whole ecosystem they interact with, in order to maintain and improve our leadership in the industry.
Your mission:
What we’re looking for?
Following skills are a plus
What’s in it for you?
We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.
#LI-HG #LI-Hybrid
Apply now
Please let ledger know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Ledger is hiring a Senior Cloud Engineer - Cybersecurity
We're making the world of digital assets accessible and secure for everyone. Join the mission.
Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team of more than 900 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries.
Reporting to the Cyber Security Operations & Engineering Senior Manager, you will be a part of Ledger's Cyber Security team.
Your mission is twofold: Building and driving the cybersecurity transformation by integrating secure development practices, ensuring application security via automated scanning, and collaborating closely with the Infrastructure, Engineering, and The product security (Donjon)teams.Running the day-to-day security operations, Endpoint Detection and Response (EDR), incident management, vulnerabilities scanners results, bug bounty management, and other operational aspects.
Your mission
What we’re looking for
What’s in it for you?
We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.
#LI-HG #LI-Hybrid
Apply now
Please let ledger know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Ledger is hiring a Senior Cyber Security Engineer - Cloud Security
We're making the world of digital assets accessible and secure for everyone. Join the mission.
Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team of more than 900 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries.
Reporting to the Cyber Security Operations & Engineering Senior Manager, you will be a part of Ledger's Cyber Security team.
Your mission is twofold: Building and driving the cybersecurity transformation by integrating secure development practices, ensuring application security via automated scanning, and collaborating closely with the Infrastructure, Engineering, and The product security (Donjon)teams.Running the day-to-day security operations, Endpoint Detection and Response (EDR), incident management, vulnerabilities scanners results, bug bounty management, and other operational aspects.
Your mission
What we’re looking for
What’s in it for you?
We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.
#LI-HG #LI-Hybrid
Apply now
Please let ledger know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Ledger is hiring a Customer Support Agent - Blockchain/Web3 (Spanish speaking)
We're making the world of digital assets accessible and secure for everyone.Join the mission.
Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team of more than 900 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries.
At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here.
Ledger is first and foremost a customer-centric company. We build solutions for our customers and continually use their feedback to improve our products and keep growing. As part of the Customer Success team, you will be the first point of contact between our customers and the Ledger team. You will be in charge of providing quick and efficient technical support, and to do your best to ensure customer satisfaction.
The requests you will receive will be related to Ledger products and services, and will require patience and compassion to meet customers wherever they are in their learning journey. Issues encountered will span across all of the products and services Ledger provides, from transaction issues, connection troubleshooting, RMAs, and much more. If the answer can't be found on our Support page, you will be the person our customers will reach out to. Prior crypto experience isn’t strictly necessary, but a strong inclination toward helping people is a must. You have the aptitude to learn, and are excited to dive headfirst into a career in a new and exciting industry.
Your mission
- Ensure customer satisfaction & reply to day-to-day customer requests;
- Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution;
- Identify recurring support trends and product performance issues, providing timely feedback to our product team;
- Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible;
- Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products;
- Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams;
- Participate in external events around the world;
- Always be learning - about both crypto and also Ledger’s products. A week in crypto is a lifetime in other industries, and you’ll need to stay on the cutting edge.
What we’re looking for
- Previous experience in customer support or in a customer-facing role;
- Must have a “Customer First” attitude;
- Strong interest for cryptocurrencies and/or blockchain environments is a must;
- Outstanding written and verbal skills in English, fluency in Spanish ;
- Ability to learn about hardware & software products and to analyze technical and/or factual data;
- Proficiency in Google docs, sheets, slides, forms as well as Microsoft Office (Excel, Power Point)
- Proficiency in Zendesk or Sprinklr (Customer Experience Management Platforms) is a plus
What’s in it for you?
Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow.
Flexibility: A hybrid work policy. Early birds and late risers are equally welcome. No night shifts. Traditional and alternative weekend work days are available.
Remote policy: First 4 weeks 100% onsite for a stronger onboarding experience, then hybrid setup onsite / remote will be possible (with a minimum of 2 days per week in our Paris office).
High tech: Access to high performance office equipment and gadgets, including Apple products.
Discounts: Employee discount on all our products.
We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.
#LI-RDP #LI-Hybrid
Apply now
Please let ledger know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Ledger is hiring a Hardware Security Engineer – Side Channel
We're making the world of digital assets accessible and secure for everyone. Join the mission.
Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team of more than 900 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries.
The Donjon is the team in charge of the security of all the products built at Ledger. As a hardware security analyst, your daily job will be to ensure the hardware security level of our products, in order to maintain and improve our leadership in the industry.
Your mission:
What we’re looking for?
Technical Skills
Following skills are a plus
What’s in it for you?
We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.
#LI-HG #LI-Hybrid
Apply now
Please let ledger know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Ledger is hiring a Senior Cloud Security Engineer
We're making the world of digital assets accessible and secure for everyone. Join the mission.
Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team of more than 900 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries.
Reporting to the Cyber Security Operations & Engineering Senior Manager, you will be a part of Ledger's Cyber Security team.
Your mission is twofold: Building and driving the cybersecurity transformation by integrating secure development practices, ensuring application security via automated scanning, and collaborating closely with the Infrastructure, Engineering, and The product security (Donjon)teams.Running the day-to-day security operations, Endpoint Detection and Response (EDR), incident management, vulnerabilities scanners results, bug bounty management, and other operational aspects.
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We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.
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Ledger is hiring a Head of Regulatory Affairs, EMEA
We're making the world of digital assets accessible and secure for everyone.Join the mission.
Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team of more than 900 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries.
At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here.
In this context of growth, Ledger is seeking to reinforce its Legal Department, led by its General Counsel, in order to ensure the business continues to scale amidst an uncertain regulatory outlook.
As Head of Regulatory Affairs for EMEA, you will report to the Global Head of Policy and be part of a team composed of dynamic and talented lawyers from different backgrounds and various industries. You will be exposed to cutting edge legal and policy topics in the rapidly evolving blockchain and crypto industry, where the story is yet to be written.
You will be responsible for managing regulatory issues emanating from Europe, the Middle East, and Africa. You may contribute to regulatory initiatives originating from other regions. You will advise and assist the business in solving regulatory questions and building compliant product offerings in both the retail and enterprise channels.
Missions
What we’re looking for
What’s in it for you?
We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.
#LI-LC1 #LI-Hybrid
Apply now
Please let ledger know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
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