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Customer Service Representative (English) @ Binance
- Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.
- Handle customer enquiries, advice and suggestions via email or online tools.
- Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
- Handle customer complaints, special cases or ad hoc tasks.
- Bachelor degree or above.
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
- High level of honesty and integrity. Proactive and meticulous.
- A sense of responsibility and team work spirit.
- Ability to work under pressure, strong communication skills and exceed beyond expectation.
- Passionate for the customer service industry and can work under different work shifts, including night shifts.
- Positive about the crypto industry.
- Personal or professional experience with cryptocurrency.
- Proficient in English language.
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- Carry out KYC due diligence reviews in a timely manner to high quality standards
- Proficiency in compliance applications and programs such as World Check, POA, EDD, etc is preferred
- Good knowledge on provisions of local laws, directives, regulations and otherwise standards applicable to subject persons and knowledge of upcoming regulation of virtual currency policies is a strong plus
- Good proficiency in conducting risk assessments, periodic/trigger reviews, open source research and enhanced due diligence
- Establishing good relationships with various departments Compliance, Customer service, Operations
- Participate in internal and external training programs related to AML/CFT and other subjects that may form part of the day to day work requirements
- Any general administration and ancillary activities as may be required and related to the above functions in accordance with the business requirements of the Company
- Bachelor’s degree from an accredited institution
- Strong technical communication and interpersonal skills
- Proven experience and knowledge in Anti-Money Laundering regulations
- Knowledge of AML/CFT and sanctions red flags if preferred is preferred
- Experience in a risk, compliance, fraud, operation or regulatory functions is preferred
- Prior World Check or KYC operations experience is preferred
- Highly adaptable and have ability to multi-task and coordinate projects (if required)
- Effective and clear communicator
- Fluency in English and Spanish is required to effectively coordinate with partners and stakeholders
Binance is hiring a Customer Service Representative (English) 
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.
Responsibilities:
Requirements:
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Apply now
Please let binance know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Binance is hiring a KYC Analyst - Spanish Speaker
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities:
Requirements:
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Apply now
Please let binance know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
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These Mexico jobs have been curated by Henrik Harju