Crypto Lisbon Jobs
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Latest Web3 Lisbon Jobs:
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Customer Service Representative (German) @ Binance
- Handle high amounts of live chat and phone calls
- Identify and evaluate customers’ needs to deliver satisfaction
- Provide accurate, valid and comprehensive information
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Fluent in English and German
- Willing to work weekends and irregular hours which will include night shifts
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Ability to multi-task, prioritise, and control time effectively
- Knowledge of the cryptocurrency/blockchain field is a big plus
- Multi-lingual capability is a big plus
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Customer Service Representative (Spanish/English) @ Binance
- Handle inbound calls, live chat and other service methods
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately documenting customer requests
- Manage complaints by providing solutions and options within the time limits and following up to ensure resolution
- Go the extra mile to engage customers
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Trilingual speaker with native Spanish, advanced English and one more language will be preferred
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
- Ability to work under pressure, strong communication skills and exceed beyond expectation
- Passionate for customer service industry and can accept to work under different work shifts
- Passionate about the crypto industry
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- Growing affiliate network: cold outreach to YouTubers, Media, Influencers. Negotiations, onboarding, paperwork if needed
- Managing key accounts: regular communication with affiliates, analyzing their performance, and offer recommendations on how to improve
- Creating and executing promotional campaigns with a focus on ROI
- Building reports using internal data, optimizing overall affiliate channel performance
- Monitoring competitor space and adjusting our strategy accordingly
- Fraud detection, revealing the new scam schemes and any sort of manipulation by partners
- Experience in managing large affiliate programs, preferably in the fintech space, ideallyin the crypto space
- A business development background is a plus
- Understanding of the crypto space
- Excellent communication and presentation skills
- Experience in working with media, celebrities, key partners, or influencers
- Fluent English, other languages are a big plus
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Compliance Case Analyst (Portuguese/English) @ Binance
- Handle and review all forms of global law enforcement inquiries
- Perform blockchain tracing and preliminary investigations into unusual activities
- Assist with pre-SAR filing mitigating controls and client offboarding
- Participate in internal and external training programs related to AML/CFT and other subjects that may form part of the day to day work requirements
- Liaise with stakeholders to facilitate knowledge sharing
- Any general administration and related activities as may be required and related to the above functions in accordance with the business requirements of the Company
- At least 1-2 years of directly related experience in a compliance role and/or regulatory facing role with substantial knowledge of relevant rules and regulations and the day-to-day compliance affairs
- Fluency in English and Portuguese is required to effectively coordinate with partners and stakeholders
- Good analytical skills, systematic approach, and logical thinking
- Team player skills
- Proactive, ambitious, and user-focused attitude
- Strong sense of accountability and ownership over law enforcement engagement process
- Self-motivated, ability to multitask and work effectively under pressure and stress
- Detail-oriented with strong controls mindset and time management skills
- Strong communication skills
- Good knowledge on provisions of local laws, directives, regulations and other standards applicable to subject persons and knowledge of upcoming regulation of virtual currency policies
- Familiarity with blockchain analytics, either using existing tools or manually tracking funds effectively using relevant block explorers
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- Customer-Centric Support: Serve as the first point of contact for our retail user base, responding to inquiries via Zendesk, Slack, and video calls.
- Build Relationships: Provide a welcoming and empathetic experience for customers, ensuring they feel supported and understood at every stage.
- Collaborate Cross-Functionally: Work closely with product, engineering, and operations teams to escalate issues when necessary and stay aligned on user needs.
- Create and Maintain Knowledge Base: Shape and continually improve FAQ articles and other self-help materials; moderate and manage content to keep our resources accurate and user-friendly.
- Identify and Communicate Trends: Spot common questions or concerns and share insights with internal teams to boost overall user satisfaction and guide product development.
- Monitor KPIs: Track response times, ticket resolution rates, and user satisfaction metrics; use these insights to refine support processes and enhance the user experience.
- Issue Resolution: Address and resolve user inquiries promptly and professionally, providing clear and friendly communication at all times.
- Escalation Management: When necessary, escalate issues to the appropriate teams and follow through to ensure a timely resolution.
- Content & FAQ Ownership: Develop and maintain FAQ articles, guides, and other resources to empower users to find solutions independently.
- Feedback Loop: Collect user feedback and feature requests; share these insights with the product team to help refine and improve the overall experience.
- KPI & Quality Tracking: Monitor support-related KPIs (like ticket resolution time and user satisfaction), ensuring they meet or exceed targets.
- Experience: You may have some background in customer support, client-facing roles, or retail customer service. Above all, you’re eager to learn and grow.
- Strong Communicator: Comfortable explaining concepts clearly—in writing, via chat, or on camera—and you excel at empathetic, supportive communication.
- Zendesk Familiarity: Experience using Zendesk or similar ticketing platforms is a plus; you’re ready to learn quickly if not already proficient.
- FAQ & Content Moderation Skills: You’ve helped shape or manage knowledge bases and FAQs before and understand the importance of clear, user-friendly documentation.
- Data & KPI Awareness: You appreciate the importance of tracking performance metrics and are open to learning how to measure and improve them.
- Tech Curiosity: An interest in NFTs, crypto, or Web3 is a bonus—but primarily, you’re excited to learn about our products and guide customers through their journey.
- Team Player: You thrive in a collaborative environment and enjoy working with multiple teams to solve problems and deliver exceptional results.
- Organized & Efficient: You excel at juggling multiple tasks and prioritizing effectively in a fast-paced environment.
- Shape the Future: Contribute to the rapidly evolving world of NFTs and Web3, helping retail users explore and engage with cutting-edge technology.
- Professional Growth: Develop a strong foundation in tech support, knowledge base management, and KPI tracking—valuable skills in any modern organization.
- Collaborative Culture: Join a diverse, global team that values innovation, continuous learning, and the shared success of our community.
- Meaningful Impact: Your work directly influences user happiness and drives product improvements, giving you a chance to make a real difference
- Well-being: Unlimited paid days off policy to prioritize your own rest and relaxation.
- Ownership: Stock options and RARI Token grants, empowering you to be a part of our success story.
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KYB Analyst - Periodic Review (French Speaking) @ Binance
- Manage personal workload and ensure timely escalation of key risks/issues to management
- Handle, review and verify all applications for client on-boarding within available SLAs
- To maintain a good relationship and work closely with Relationship Partner Teams and direct with clients as required, to obtain all necessary supporting evidence to fulfill your KYC due diligence
- Proficiency in compliance applications and programmes such as World-Check, Jumio and etc.
- Act as a checker to ensure effective 2-eyed and 4-eyed customer due diligence process
- Good proficiency in conducting risk assessments, periodic/trigger reviews and enhanced due diligence
- Monitoring and documentation of unusual activity or AML flags
- Participate in internal and external training programs related to AML/CFT, and other subjects that may form part of the day to day work requirements
- Serve as a point of contact for queries related to Periodic Reviews
- Coordinate with other departments, such as Compliance and internal teams to ensure smooth review processes
- Communicate with Key Account Managers (KAMs) for VIP and Broker accounts to resolve issues encountered during reviews
- Participate in process improvement initiatives to enhance efficiency and effectiveness
- Handling any general administration and ancillary activities related to the above functions in accordance with the business requirements of the company
- Reviewing constitutional documents of corporate clients and their related parties
- Conducting open-source searches on regulation, public listing and licencing status
- Performing WorldCheck screening against PEP, TF, Adverse Media and ML risk
- Performing translations of corporate documents to English
- Preparing senior management and MLRO escalation forms with detailed description of risk posed by the client as well as red flags and mitigating factors
- Providing feedback on system malfunctions, gaps and necessary upgrades
- Implementing procedures in onboarding environment, pointing out procedural gaps
- Detecting suspicious and falsified documentationEnsuring accurate manual data entry
- At least 3 years experience in a corporate onboarding role with substantial knowledge of relevant rules and regulations and the day-to-day compliance affairs
- Understanding of a corporate onboarding role with knowledge of relevant rules and regulations and the day-to-day compliance affairs
- Fluent English speaker and French language is required to effectively coordinate with partners and stakeholders
- Knowledge of multiple client types (E.g: Non-Operating/Asset Holding Companies, Funds, Partnerships, Segregated Portfolio Companies, Trusts); and multiple EEA jurisdictions
- Experience in reviewing AML Policies and Procedures and identifying control gaps;
- Good knowledge of Virtual Asset Service Providers business types
- Experience handling reviews of high risk and complex KYB cases as well as conducting reviews of Financial Institutions and Broker clients profiles.
- Highly preferred for candidates to possess ACAMS/CAMS/CCAS/ICA certifications or others
- Possesses strong time management, organizational and relationship building skills
- Adaptable in an evolving and fast-moving environment
- Good knowledge on provisions of local laws, directives, regulations and otherwise standards applicable to subject persons
- Good knowledge of upcoming regulation of virtual currency policies is a strong plus
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Social Media Specialist (Reddit) @ Binance
- Be a part of the central social media team, own the @Binance Reddit account, responsible for account output, engagement, growth and sentiment.
- Contribute to integrated marketing campaigns and priority brand partnerships on behalf of the social team.
- Produce and edit high quality, engaging, original content that can be used cross-platform.
- Manage relationships with third party creators including project management, briefing and feeding back on deliverables.
- Monitor and effectively leverage Reddit or other social media trends.
- Drive effective and creative social media campaigns, working cross-functionally with design, content, performance marketing, product and other teams.
- Measure, report, and analyze the performance of campaigns across channels and translate findings into actionable, data-driven recommendations in order to improve future performance.
- Analyse social media landscape to supply actionable insight (in real-time) to both the social and greater marketing team with hot topics, breaking news, sentiment/market observations.
- Engage and build communities through one-on-one as well as one-to-many conversations.
- Have fun!
- 3+ years of experience in digital marketing or social media related roles.
- Ability to work in a fast-paced environment with a 1-2 day turnaround time on finished pieces.
- Knowledge and experience in using video to document a global event.
- Proven success of creating high-performing content on Reddit.
- Knowledge of Reddit trends and the best performing content types.
- Experience with getting creative within brand guidelines.
- Video editing proficiency. Project management experience.
- Keen sense of the crypto market in general.
- A meme connoisseur.
- A clear and concise style of communication, with a creative/fun spin when relevant.
- Strong sense of responsibility. Self-motivated and results-oriented.
- Remote and startup experience is a plus.
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Financial Controller Intern @ Swissborg
- Reconcile and investigate the discrepancies in financial reports
- Assist yearly internal audit and support external audit
- Prepare and monitor monthly financial reports through reconciliation to ensure the quality control over financial transactions, mainly in crypto
- Support the implementation of new Assets/Revenue stream into financial systems
- Support company’s Asset management decisions on monthly basis
- Budgeting, financial forecasting, and drive process improvements to enhance accuracy, efficiency, and compliance.
- Identify, implement improvements in financial reporting and automate tasks where possible.
- Degree in Finance, Accounting, Economics, or a related field.
- Knowledge of financial processes and reporting for multiple entities.
- Excellent Excel/Google Sheets skills
- Proficiency in Python, with experience in automation, databases is a plus.
- Comfortable working in a fast-paced, constantly changing environment.
- Excellent verbal and written communication skills in English.
- Self-driven, proactive, and capable of working independently.
- Eager to learn new things
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Binance Accelerator Program - Futures Business Development @ Binance
- Market Competitor Analysis: Conduct competitive analysis of institutional clients' Futures products, Futures APIs, fee structures, etc., to help the team track market changes quickly and maintain a competitive edge.
- Client Demand Response & Support: Respond promptly to institutional clients' business needs, including answering inquiries, following up on progress, and communicating feedback on results to improve client experience and satisfaction.
- Cross-Department Collaboration: Facilitate communication between the technical and product teams to resolve issues related to system operations, data retrieval, and other technical challenges faced by institutional clients.
- Document & Materials Support: Assist in preparing business requirement documents and support materials for institutional clients, and regularly update and maintain relevant documents. Record and organize issues and solutions to streamline business support processes and increase overall efficiency.
- Proactive: Strong interest in quantitative trading and institutional business, with a proactive attitude and the ability to adapt to a fast-paced market environment.
- Strong Responsibility: Detail-oriented and responsible, capable of efficiently responding to and handling client business needs to ensure smooth project execution.
- Good Communication Skills: Strong communication skills, capable of maintaining smooth and efficient communication with clients and internal teams, ensuring timely and clear information delivery.
- Quick Learning Ability: Quick to grasp knowledge of institutional business products and technologies, able to understand and execute related tasks swiftly.
- Language Skills: Native-level proficiency in English, with the ability to communicate fluently with global clients.
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Binance Accelerator Program - Compliance Training @ Binance
- Collaborate Across Teams: Work closely with product, compliance, and customer support teams to align training materials with company objectives and ensure accurate, up-to-date content.
- Create Learning Resources: Develop clear, engaging, and accessible learning resources, such as guides, tutorials, and e-learning modules, to support training objectives.
- Coordinate and facilitate in-person and virtual workshops, seminars, and hands-on labs to enhance participant engagement and learning outcomes.
- Training Compliance Monitoring: Support the tracking of employee completion for mandatory training sessions and follow up with employees as needed to ensure timely completion.
- Evaluate Training Effectiveness: Assess and track the effectiveness of training programs through feedback, testing, and other metrics to continuously improve training outcomes.
- Personalized Support for Completion: Offer personalized support to employees facing challenges with training, providing guidance, additional resources, or flexible learning options to facilitate completion.Assist Corporate Training Manager with ad-hoc tasks
- Interest in compliance/law in crypto is preferred.
- Previous experience in the compliance OPS team is preferred.
- Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
- Must be data-driven, possess strong attention to detail, and have excellent communication skills.
- Ability to work across functional and geographic boundaries in flexible hours.
- Should demonstrate learning agility and maintain a critical and innovative mindset.
- We appreciate confidence, a results-driven attitude, and a penchant for finding innovative and creative solutions.
- Proficient in using various digital tools and platforms for content creation, such as PowerPoint, Active Presenter and video editing software.
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Compliance Case Analyst - Portuguese speaker @ Binance
- Handle and review all forms of global law enforcement inquiries
- Perform blockchain tracing and preliminary investigations into unusual activities
- Assist with pre-SAR filing mitigating controls and client offboarding
- Participate in internal and external training programs related to AML/CFT and other subjects that may form part of the day to day work requirements
- Liaise with stakeholders to facilitate knowledge sharing
- Any general administration and related activities as may be required and related to the above functions in accordance with the business requirements of the Company
- At least 1-2 years of directly related experience in a compliance role and/or regulatory facing role with substantial knowledge of relevant rules and regulations and the day-to-day compliance affairs
- Fluency in English and Portuguese is required to effectively coordinate with partners and stakeholders
- Good analytical skills, systematic approach, and logical thinking
- Team player skills
- Proactive, ambitious, and user-focused attitude
- Strong sense of accountability and ownership over law enforcement engagement process
- Self-motivated, ability to multitask and work effectively under pressure and stress
- Detail-oriented with strong controls mindset and time management skills
- Strong communication skills
- Good knowledge on provisions of local laws, directives, regulations and other standards applicable to subject persons and knowledge of upcoming regulation of virtual currency policies
- Familiarity with blockchain analytics, either using existing tools or manually tracking funds effectively using relevant block explorers
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Binance Accelerator Program - Creative Program @ Binance
- As part of the Creative team, work closely with the Creative Program Management Leads to help manage overall global creative requests
- Assist to manage and clarify with stakeholders regarding daily creative requests, updates and changes
- Review and ensure quality creative briefs with sufficient turnaround time respectively
- Coordinate and follow up with multiple stakeholders including internal design team and other Marketing team members to help manage timelines and expectations
- Collaborate closely with external creative agencies and production houses to ensure smooth creative process, creative work quality and delivery in a timely manner
- A clear communicator - ability to express complex ideas clearly and succinctly, while collaborating closely with teams outside of the Creative group
- Ability to manage requests and projects independently
- Experience with graphic design and/or video production softwares (i.e. Adobe Creative Cloud, Figma) is a plus
- Expertise in Google Workspace is a must
- Familiarity with project management tool such as Asana is a plus
- Knowledge and interest in the world of Binance and cryptocurrency is a plus
- Bilingual in English/Mandarin would be ideal to be able to coordinate with overseas partners and stakeholders
Binance is hiring a Customer Service Representative (German)
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Binance is hiring a Customer Service Representative (Spanish/English)
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Binance is hiring a Global Affiliate Manager
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Binance is hiring a Compliance Case Analyst (Portuguese/English)
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Rarible is hiring a Tech Support Specialist
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Binance is hiring a KYB Analyst - Periodic Review (French Speaking)
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Rarible is hiring a Frontend Engineer
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Binance is hiring a Social Media Specialist (Reddit)
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Swissborg is hiring a Financial Controller Intern
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Binance is hiring a Binance Accelerator Program - Futures Business Development
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Binance is hiring a Binance Accelerator Program - Compliance Training
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Binance is hiring a Compliance Case Analyst - Portuguese speaker
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Binance is hiring a Binance Accelerator Program - Creative Program
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