Crypto Lisbon Jobs
Quickly find and apply for Lisbon roles
Latest Web3 Lisbon Jobs:
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Customer Service Representative (German) @ Binance
- Handle high amounts of live chat and phone calls
- Identify and evaluate customers’ needs to deliver satisfaction
- Provide accurate, valid and comprehensive information
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Fluent in English and German
- Willing to work weekends and irregular hours which will include night shifts
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Ability to multi-task, prioritise, and control time effectively
- Knowledge of the cryptocurrency/blockchain field is a big plus
- Multi-lingual capability is a big plus
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Customer Service Representative (Spanish/English) @ Binance
- Handle inbound calls, live chat and other service methods
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately documenting customer requests
- Manage complaints by providing solutions and options within the time limits and following up to ensure resolution
- Go the extra mile to engage customers
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Trilingual speaker with native Spanish, advanced English and one more language will be preferred
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
- Ability to work under pressure, strong communication skills and exceed beyond expectation
- Passionate for customer service industry and can accept to work under different work shifts
- Passionate about the crypto industry
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- Growing affiliate network: cold outreach to YouTubers, Media, Influencers. Negotiations, onboarding, paperwork if needed
- Managing key accounts: regular communication with affiliates, analyzing their performance, and offer recommendations on how to improve
- Creating and executing promotional campaigns with a focus on ROI
- Building reports using internal data, optimizing overall affiliate channel performance
- Monitoring competitor space and adjusting our strategy accordingly
- Fraud detection, revealing the new scam schemes and any sort of manipulation by partners
- Experience in managing large affiliate programs, preferably in the fintech space, ideallyin the crypto space
- A business development background is a plus
- Understanding of the crypto space
- Excellent communication and presentation skills
- Experience in working with media, celebrities, key partners, or influencers
- Fluent English, other languages are a big plus
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Compliance Case Analyst (Portuguese/English) @ Binance
- Handle and review all forms of global law enforcement inquiries
- Perform blockchain tracing and preliminary investigations into unusual activities
- Assist with pre-SAR filing mitigating controls and client offboarding
- Participate in internal and external training programs related to AML/CFT and other subjects that may form part of the day to day work requirements
- Liaise with stakeholders to facilitate knowledge sharing
- Any general administration and related activities as may be required and related to the above functions in accordance with the business requirements of the Company
- At least 1-2 years of directly related experience in a compliance role and/or regulatory facing role with substantial knowledge of relevant rules and regulations and the day-to-day compliance affairs
- Fluency in English and Portuguese is required to effectively coordinate with partners and stakeholders
- Good analytical skills, systematic approach, and logical thinking
- Team player skills
- Proactive, ambitious, and user-focused attitude
- Strong sense of accountability and ownership over law enforcement engagement process
- Self-motivated, ability to multitask and work effectively under pressure and stress
- Detail-oriented with strong controls mindset and time management skills
- Strong communication skills
- Good knowledge on provisions of local laws, directives, regulations and other standards applicable to subject persons and knowledge of upcoming regulation of virtual currency policies
- Familiarity with blockchain analytics, either using existing tools or manually tracking funds effectively using relevant block explorers
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- Customer-Centric Support: Serve as the first point of contact for our retail user base, responding to inquiries via Zendesk, Slack, and video calls.
- Build Relationships: Provide a welcoming and empathetic experience for customers, ensuring they feel supported and understood at every stage.
- Collaborate Cross-Functionally: Work closely with product, engineering, and operations teams to escalate issues when necessary and stay aligned on user needs.
- Create and Maintain Knowledge Base: Shape and continually improve FAQ articles and other self-help materials; moderate and manage content to keep our resources accurate and user-friendly.
- Identify and Communicate Trends: Spot common questions or concerns and share insights with internal teams to boost overall user satisfaction and guide product development.
- Monitor KPIs: Track response times, ticket resolution rates, and user satisfaction metrics; use these insights to refine support processes and enhance the user experience.
- Issue Resolution: Address and resolve user inquiries promptly and professionally, providing clear and friendly communication at all times.
- Escalation Management: When necessary, escalate issues to the appropriate teams and follow through to ensure a timely resolution.
- Content & FAQ Ownership: Develop and maintain FAQ articles, guides, and other resources to empower users to find solutions independently.
- Feedback Loop: Collect user feedback and feature requests; share these insights with the product team to help refine and improve the overall experience.
- KPI & Quality Tracking: Monitor support-related KPIs (like ticket resolution time and user satisfaction), ensuring they meet or exceed targets.
- Experience: You may have some background in customer support, client-facing roles, or retail customer service. Above all, you’re eager to learn and grow.
- Strong Communicator: Comfortable explaining concepts clearly—in writing, via chat, or on camera—and you excel at empathetic, supportive communication.
- Zendesk Familiarity: Experience using Zendesk or similar ticketing platforms is a plus; you’re ready to learn quickly if not already proficient.
- FAQ & Content Moderation Skills: You’ve helped shape or manage knowledge bases and FAQs before and understand the importance of clear, user-friendly documentation.
- Data & KPI Awareness: You appreciate the importance of tracking performance metrics and are open to learning how to measure and improve them.
- Tech Curiosity: An interest in NFTs, crypto, or Web3 is a bonus—but primarily, you’re excited to learn about our products and guide customers through their journey.
- Team Player: You thrive in a collaborative environment and enjoy working with multiple teams to solve problems and deliver exceptional results.
- Organized & Efficient: You excel at juggling multiple tasks and prioritizing effectively in a fast-paced environment.
- Shape the Future: Contribute to the rapidly evolving world of NFTs and Web3, helping retail users explore and engage with cutting-edge technology.
- Professional Growth: Develop a strong foundation in tech support, knowledge base management, and KPI tracking—valuable skills in any modern organization.
- Collaborative Culture: Join a diverse, global team that values innovation, continuous learning, and the shared success of our community.
- Meaningful Impact: Your work directly influences user happiness and drives product improvements, giving you a chance to make a real difference
- Well-being: Unlimited paid days off policy to prioritize your own rest and relaxation.
- Ownership: Stock options and RARI Token grants, empowering you to be a part of our success story.
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KYB Analyst - Periodic Review (French Speaking) @ Binance
- Manage personal workload and ensure timely escalation of key risks/issues to management
- Handle, review and verify all applications for client on-boarding within available SLAs
- To maintain a good relationship and work closely with Relationship Partner Teams and direct with clients as required, to obtain all necessary supporting evidence to fulfill your KYC due diligence
- Proficiency in compliance applications and programmes such as World-Check, Jumio and etc.
- Act as a checker to ensure effective 2-eyed and 4-eyed customer due diligence process
- Good proficiency in conducting risk assessments, periodic/trigger reviews and enhanced due diligence
- Monitoring and documentation of unusual activity or AML flags
- Participate in internal and external training programs related to AML/CFT, and other subjects that may form part of the day to day work requirements
- Serve as a point of contact for queries related to Periodic Reviews
- Coordinate with other departments, such as Compliance and internal teams to ensure smooth review processes
- Communicate with Key Account Managers (KAMs) for VIP and Broker accounts to resolve issues encountered during reviews
- Participate in process improvement initiatives to enhance efficiency and effectiveness
- Handling any general administration and ancillary activities related to the above functions in accordance with the business requirements of the company
- Reviewing constitutional documents of corporate clients and their related parties
- Conducting open-source searches on regulation, public listing and licencing status
- Performing WorldCheck screening against PEP, TF, Adverse Media and ML risk
- Performing translations of corporate documents to English
- Preparing senior management and MLRO escalation forms with detailed description of risk posed by the client as well as red flags and mitigating factors
- Providing feedback on system malfunctions, gaps and necessary upgrades
- Implementing procedures in onboarding environment, pointing out procedural gaps
- Detecting suspicious and falsified documentationEnsuring accurate manual data entry
- At least 3 years experience in a corporate onboarding role with substantial knowledge of relevant rules and regulations and the day-to-day compliance affairs
- Understanding of a corporate onboarding role with knowledge of relevant rules and regulations and the day-to-day compliance affairs
- Fluent English speaker and French language is required to effectively coordinate with partners and stakeholders
- Knowledge of multiple client types (E.g: Non-Operating/Asset Holding Companies, Funds, Partnerships, Segregated Portfolio Companies, Trusts); and multiple EEA jurisdictions
- Experience in reviewing AML Policies and Procedures and identifying control gaps;
- Good knowledge of Virtual Asset Service Providers business types
- Experience handling reviews of high risk and complex KYB cases as well as conducting reviews of Financial Institutions and Broker clients profiles.
- Highly preferred for candidates to possess ACAMS/CAMS/CCAS/ICA certifications or others
- Possesses strong time management, organizational and relationship building skills
- Adaptable in an evolving and fast-moving environment
- Good knowledge on provisions of local laws, directives, regulations and otherwise standards applicable to subject persons
- Good knowledge of upcoming regulation of virtual currency policies is a strong plus
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Social Media Specialist (Reddit) @ Binance
- Be a part of the central social media team, own the @Binance Reddit account, responsible for account output, engagement, growth and sentiment.
- Contribute to integrated marketing campaigns and priority brand partnerships on behalf of the social team.
- Produce and edit high quality, engaging, original content that can be used cross-platform.
- Manage relationships with third party creators including project management, briefing and feeding back on deliverables.
- Monitor and effectively leverage Reddit or other social media trends.
- Drive effective and creative social media campaigns, working cross-functionally with design, content, performance marketing, product and other teams.
- Measure, report, and analyze the performance of campaigns across channels and translate findings into actionable, data-driven recommendations in order to improve future performance.
- Analyse social media landscape to supply actionable insight (in real-time) to both the social and greater marketing team with hot topics, breaking news, sentiment/market observations.
- Engage and build communities through one-on-one as well as one-to-many conversations.
- Have fun!
- 3+ years of experience in digital marketing or social media related roles.
- Ability to work in a fast-paced environment with a 1-2 day turnaround time on finished pieces.
- Knowledge and experience in using video to document a global event.
- Proven success of creating high-performing content on Reddit.
- Knowledge of Reddit trends and the best performing content types.
- Experience with getting creative within brand guidelines.
- Video editing proficiency. Project management experience.
- Keen sense of the crypto market in general.
- A meme connoisseur.
- A clear and concise style of communication, with a creative/fun spin when relevant.
- Strong sense of responsibility. Self-motivated and results-oriented.
- Remote and startup experience is a plus.
Binance is hiring a Customer Service Representative (German)
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Binance is hiring a Customer Service Representative (Spanish/English)
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Binance is hiring a Global Affiliate Manager
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Binance is hiring a Compliance Case Analyst (Portuguese/English)
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Rarible is hiring a Tech Support Specialist
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Binance is hiring a KYB Analyst - Periodic Review (French Speaking)
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Rarible is hiring a Frontend Engineer
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Binance is hiring a Social Media Specialist (Reddit)
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Please let binance know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
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