Crypto Full-time Employee Jobs
Quickly find and apply for Full-time Employee roles
Latest Web3 Full-time Employee Jobs:
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Treasury Associate @ Coins
- Manages and executes daily cash processes such as bank transfers and foreign exchange transactions.
- Coordinate fundings internally (management and within Finance team) and externally (banks and partners)
- Assists in all cash management transactions.
- Resolves and raises all cash issues in a timely manner.
- Posts daily and monthly reports on ending cash balances and operational receivable balances.
- Maintains and compiles all account balances.
- Performs bank account reconciliation.
- Provides data and supporting documents to the accounting team for journal entry preparation relating to cash management activity.
- Maintain banking relationships
- Maintain a system of policies and procedures that impose an adequate level of control over treasury activities
- Perform related duties as required
- Bachelor’s Degree, Majors in Finance/Economics/Business Management
- Prior experience in Treasury or Foreign Exchange is an advantage
- Able to manage process changes and adapt to a fast-paced working environment
- Proficient in Microsoft Excel / Google Sheets
- High analytical skills
- Detail-oriented
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Security GRC Manager (SG) @ Coins
- Define, manage and update company's information security policies, standards, and processes in coordination with different business functions to protect infrastructure, business-critical data and customer information
- Ensure policies are consistently applied across company and monitor adherence to the defined governance principles to ensure expected value is delivered
- Serve as a SME on information security regulations and advise employees and management on information security requirement and recommendations
- Plan and deliver security awareness trainings and other awareness activities to the company’s employees
- Develop and enhance relationships with Business and Technology stakeholders to understand current challenges and establish a GRC framework to manage risk and compliance levels
- Coordinate and execute IT / IS risk assessments and reviews, providing risk-based recommendation and track the implementation of risk mitigation to completion
- Work with Tech team to develop and test IT business contingency and disaster recovery plans
- Liaise directly with Compliance and various backend Technology teams on regulator inspection, regulatory reporting, external audit, security certificate programs, and internal audit projects to assure compliance with financial regulations
- Coordinate and perform compliance activities and checks
- Conduct and manage external security due diligence checks and 3rd security risk management program that covers onboarding to off boarding
- Communicate and report to management, present security risks and recommendations in Risk Management Committees (RMC)
- Manage and track the company overall security program, projects and KPIs against the defined security roadmap and framework
- BS/MS in Computer Science / Cybersecurity with 5 years and above relevant experience in cyber security or information technology risk management in the banking / financial industry
- Proven experience in running security compliance programmes
- Experience maintaining information security standards and regulations such as NIST CSF, PCI DSS, ISO27001, GDPR, Philippines BSP, MAS TRM and other regulations
- Excellent relationship building and communication skills with the ability to engage people from diverse cultures and different levels
- Strong stakeholder management skills, with regional experiences to leverage on regional knowledge and resources
- Excellent planning and organizational skills with an ability to meet tight deadlines
- Good knowledge of cloud computing, networking, OS and its security aspects
- Proficient in English and Mandarin is a must to communicate with stakeholders from within the organisation
- CISSP, CISA, CRISC certifications will be an added advantage
- Hybrid work set-up
- Friendly geo distributed team of experienced professionals, who happily joined us after working in well-known IT/product companies and perspective startups;
- Work and collaborate effectively with cross-functional compact teams which are constantly improving their tools, pipelines and working environment;
- Customer-driven development: we don't develop features without listening to our customers, each step makes the product more convenient, useful, secure and reliable for our users;
- Professional growth: we invest time and money in your career by sponsoring IT conferences, courses and trainings;
- Paid medical insurance, technical equipment at choice;
- Paid Sick and Vacation Leaves upon regularization.
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Senior SOC Analyst @ Coins
- Bachelor's degree in Computer Science, Information Security, or related field.
- Minimum of 5 years of experience in a Security Operations Center role.
- Relevant certifications such as CISSP, CEH, or GIAC are highly desirable.
- Proficient in using SIEM tools and other security technologies.
- Strong knowledge of networking protocols, operating systems, and security architectures.
- Extensive experience in incident response methodologies, including thorough forensic analysis.
- In-depth understanding of macOS and Linux operating systems and their security controls.
- Demonstrated ability to analyze and respond to security incidents on macOS/Linux/ Cloud Services platforms.
- Familiarity with scripting languages for automating security tasks (e.g., Python, Bash).
- Familiarity with cloud services (E.g AWS/GCP) and security best practices is a must.
- Excellent communication and interpersonal skills.
- This role may require participation in an on-call rotation and occasional off-hours work to address security incidents or support critical changes.
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Senior SOC Analyst(SG) @ Coins
- Security Monitoring and Incident Response:
- Implement and lead continuous monitoring of security events and alerts using SIEM technologies.
- Conduct in-depth analysis of security incidents, utilizing forensics and log analysis, to determine the root cause and extent of the compromise.
- Lead the development and enhancement of incident response processes, ensuring a swift and effective response to security incidents.
- Conduct tabletop exercises to simulate and evaluate the organization's incident response capabilities.
- Provide guidance and mentorship to the SOC team during incident investigations, fostering a collaborative and knowledge-sharing environment.
- Collaborate with external incident responders and law enforcement agencies when necessary.
- Contribute to security awareness initiatives by providing insights and recommendations based on incident analysis.
- Prepare and deliver comprehensive reports on security incidents to both stakeholders and technical audiences.
- Lead the collection, analysis, and dissemination of threat intelligence to stay ahead of emerging cybersecurity threats.
- Evaluate the relevance and impact of threat intelligence on current security controls and recommend adjustments as needed.
- Implement and lead the integration of threat intelligence feeds into security monitoring tools to enhance detection capabilities.
- Collaborate with industry peers and organizations to share threat intelligence and best practices.
- Lead the development of threat hunting strategies to proactively identify and mitigate potential threats.
- Lead the management and optimization of security tools, including but not limited to SIEM, IDS/IPS, and endpoint detection and response (EDR) solutions.
- Collaborate with the IT and infrastructure teams to lead the deployment and configuration of security technologies.
- Ensure the tools are aligned with industry best practices and are effectively addressing the organization's security requirements.
- Bachelor's degree in Computer Science, Information Security, or related field.
- Minimum of 5 years of experience in a Security Operations Center role.
- Relevant certifications such as CISSP, CEH, or GIAC are highly desirable.
- Proficient in using SIEM tools and other security technologies.
- Strong knowledge of networking protocols, operating systems, and security architectures.
- Extensive experience in incident response methodologies, including thorough forensic analysis.
- In-depth understanding of macOS and Linux operating systems and their security controls.
- Demonstrated ability to analyze and respond to security incidents on macOS/Linux/ Cloud Services platforms.
- Familiarity with scripting languages for automating security tasks (e.g., Python, Bash).
- Familiarity with cloud services (E.g AWS/GCP) and security best practices is a must.
- Excellent communication and interpersonal skills.
- This role may require participation in an on-call rotation and occasional off-hours work to address security incidents or support critical changes.
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Senior SOC Analyst(SH) @ Coins
- Security Monitoring and Incident Response:
- Implement and lead continuous monitoring of security events and alerts using SIEM technologies.
- Conduct in-depth analysis of security incidents, utilizing forensics and log analysis, to determine the root cause and extent of the compromise.
- Lead the development and enhancement of incident response processes, ensuring a swift and effective response to security incidents.
- Conduct tabletop exercises to simulate and evaluate the organization's incident response capabilities.
- Provide guidance and mentorship to the SOC team during incident investigations, fostering a collaborative and knowledge-sharing environment.
- Collaborate with external incident responders and law enforcement agencies when necessary.
- Contribute to security awareness initiatives by providing insights and recommendations based on incident analysis.
- Prepare and deliver comprehensive reports on security incidents to both stakeholders and technical audiences.
- Lead the collection, analysis, and dissemination of threat intelligence to stay ahead of emerging cybersecurity threats.
- Evaluate the relevance and impact of threat intelligence on current security controls and recommend adjustments as needed.
- Implement and lead the integration of threat intelligence feeds into security monitoring tools to enhance detection capabilities.
- Collaborate with industry peers and organizations to share threat intelligence and best practices.
- Lead the development of threat hunting strategies to proactively identify and mitigate potential threats.
- Lead the management and optimization of security tools, including but not limited to SIEM, IDS/IPS, and endpoint detection and response (EDR) solutions.
- Collaborate with the IT and infrastructure teams to lead the deployment and configuration of security technologies.
- Ensure the tools are aligned with industry best practices and are effectively addressing the organization's security requirements.
- Bachelor's degree in Computer Science, Information Security, or related field.
- Minimum of 5 years of experience in a Security Operations Center role.
- Relevant certifications such as CISSP, CEH, or GIAC are highly desirable.
- Proficient in using SIEM tools and other security technologies.
- Strong knowledge of networking protocols, operating systems, and security architectures.
- Extensive experience in incident response methodologies, including thorough forensic analysis.
- In-depth understanding of macOS and Linux operating systems and their security controls.
- Demonstrated ability to analyze and respond to security incidents on macOS/Linux/ Cloud Services platforms.
- Familiarity with scripting languages for automating security tasks (e.g., Python, Bash).
- Familiarity with cloud services (E.g AWS/GCP) and security best practices is a must.
- Excellent communication and interpersonal skills.
- This role may require participation in an on-call rotation and occasional off-hours work to address security incidents or support critical changes.
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Payments Product Manager (PH) @ Coins
- Build and expand fiat payment offerings for our users in the Philippines and beyond by integrating with payment providers and banks
- Productize our payments solution (ewallet, tokenized payments, crypto-to-fiat) for external partners
- Work with Engineering and Design to ideate, build and optimize user journey in the payments flow, as well as the backend flow/automation on order processing, settlement and reconciliation
- Own related operational metrics like payment conversion rates
- Work with internal (Finance, Operations, Compliance, etc.) and external (Bancnet, PCHC, etc.) stakeholders to scale the business while managing operational efficiency
- Interface and assist external clients with API integration questions and troubleshooting
- Relevant working experience in the Philippines banking, fintech and payments landscape
- Bachelor’s degree or above, with a STEM or business / finance / economics related major preferred
- Experience building end to end payment rails for tech platforms, from user frontend flows to payment provider integrations to settlement and reconciliation
- Possess superior analytical and quantitative skills, and have the ability to use hard data and metrics to back up assumptions
- Skilled communicator and can collaborate effectively with a breadth of stakeholders including engineering, lawyers, compliance, sales, external partners, etc.
- Insatiably curious and possess an entrepreneurial drive
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Compliance and Anti-Fraud Associate (PH) @ Coins
- Conduct customer inbound and outbound communication and coordination related to Fraud cases and regulatory requirements of the company
- Handle a queue of cases for investigation as needed and customer coordination related to the due diligence requirements - ensuring that each issue has an outcome and actions are taken after investigating.
- Collaborate with other teams to cascade customer concerns and escalate newly observed fraud moduses for proper prevention and remediation.
- Maintain a culture of high quality support and proactively evaluate SOPs, plan and implement ways to streamline customer support handling for fraud cases and customer compliance
- Stay updated on best practices, create strategies and take initiative forward
- Perform other related duties and tasks as may be required from time-to-time
- Passionate about building lasting customer relationships and prioritizes taking care of customers
- Experience in Fraud Support management or related field is preferred
- Graduate of Business Management, Finance or equivalent
- Strong verbal and written communication skills in both English and Filipino
- Strong analytical skills and advanced knowledge in Google Suite programs
- Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment
- Thinks fast under pressure and solves problems on the go without being overwhelmed
- Trustworthy and able to protect confidential information with discretion
- Meticulous, detail-oriented, and able to work quickly without supervision
- Discreet and upholds customer privacy and confidential information
- Has a track record for getting things done - drive, ownership, and execution is at the core of our culture
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Wallet Operations @ Coins
- Manage wallet and settlement team on day to day settlements
- Ensure that users’ cash in and out of the platform are completed
- Establish protocols and procedures to ensure timely settlement
- Identify issue and inefficiencies to improve our wallet operations
- Work with internal and external stakeholders on projects relating to wallet
- Other responsibilities allocated by management
- 5 years of experience in operations
- Good understanding of cryptocurrency exchange business
- Experience in leading a team
- Have a track record of leading projects to improve efficiency.
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Customer Experience Associate - Fiat and Crypto Services @ Coins
- Manage daily customer operations such as transaction processing, incident reporting, issue escalation, etc.
- Work closely with cross-functional departments in providing resolutions and recommendations for customer issues.
- Handle daily customer concerns with detailed, polite, and empathetic communication to ensure customer retention.
- Perform other related duties, and ad-hoc tasks as they may be required from time to time
- Prepare weekly and monthly reports that track the team’s overall performance and identify pain points that can be improved.
- Plan and implement strategies to provide excellent customer experience.
- Strong analytical skills and knowledge of Google Suite programs
- Strong verbal and written communication skills in both English and Filipino
- Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment
- Thinks fast under pressure and solves problems on the go without being overwhelmed
- Meticulous, detail-oriented, and able to work quickly with minimal supervision
- Has a track record for getting things done - drive, ownership, and execution are at the core of our culture
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Head of Customer Experience (PH) @ Coins
- As the front of the market, you and the team will arbitrate customer disputes professionally for Coins.ph
- Investigate user feedbacks and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
- Create a culture and processes which achieve the business goals and objectives with regard to their customer service
- Improve Customer Satisfaction, or other Customer Metrics
- Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers
- Improve current whole process and workflow to better serve the customers
- Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business
- Ensure that learning from complaints is shared within the organization
- Manage CS team by Identify and providing feedback through 1:1s, effective use of personal development plans, and provision of coaching & development opportunities
- Extensive experience in managing operational customer service teams
- Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets
- Must have fintech, crypto or financial services experience dealing with retail users
- Must have at least 2 years of experience in managing a big CS team with over 30 employees
- Proven Management and/or relationship management experience at a senior, strategic level role
- Established track record of exceeding targets, KPI, legislative compliant environment
- Able to adapt and succeed in a changing environment
- Proactive, and good ownership ability
- Better to have CS AI experience
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AML Assessment Analyst (PH) @ Coins
- Performs AML assessments of flagged accounts
- Analyzes customer transactions and activities; identifies and escalates potentially suspicious activities
- Performs manual monitoring and additional user screening such that accounts deemed for further investigation are flagged and reviewed accordingly
- Reviews standard and enhanced due diligence documents submitted and collaborates with internal stakeholders to ensure accurate information is obtained
- Prepares team reports as deemed necessary
- Provides assistance in updating the team’s SOP as deemed necessary
- Graduated from a 4-year business, accounting, legal management, or related course from a reputable institution
- Understanding of relevant issuances, rules and regulations
- Strong analytical problem-solving skills
- Excellent oral and written communication and interpersonal skills
- Good organizational skills; has the ability to prioritize, manage multiple tasks, and adhere to strict deadlines.
- Ideal candidate has a minimum of 1 year experience in a compliance or AML-related role, and with training for AMLA related activities. Fresh graduates are free to apply!
- Ideal candidate has certification as AML Specialist or Sanctions Specialist or at least willing to be trained.
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- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Knowledge of cloud platforms, including AWS, is a must.
- Strong knowledge with cloud, Web infrastructure security is preferred.
- Proven experience in a SOC engineering role with a primary focus on change management.
- Knowledge of industry-standard SOC tools and technologies.
- Familiarity with change management frameworks and methodologies.
- Experience in infrastructure security assessments and enhancements.
- Excellent communication and collaboration skills.
- Ability to analyze complex problems and provide effective security solutions.
- Strong analytical skills and problem solving skills
- This role may require participation in an on-call rotation and occasional off-hours work to address security incidents or support critical changes.
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KYC Specialist (PH) @ Coins
- Manage daily customer due diligence requests and requirements
- Provide quality checking and verification of customer information in line with company policies and procedures
- Evaluate risk level of customers upon onboarding
- Identify bottlenecks that affect the performance of the KYC team and the KYC customer experience
- Plan and implement strategies to provide excellent customer experience while maintaining risk controls
- Coordinate with other teams to cascade customer issues and ensuring these are properly and effectively resolved in a timely manner
- Stay updated on KYC/CDD best practices, analyze market trends and customer behavior and understand on how to apply it to Coins
- Perform other related duties and tasks as may be required from time to time
- Passionate about building lasting customer relationships and prioritizes taking care of customers
- Graduate of Business Management, Finance or equivalent
- Strong verbal and written communication skills in both English and Filipino
- Strong analytical skills and advanced knowledge in Google Suite programs
- Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment
- Thinks fast under pressure and solves problems on the go without being overwhelmed
- Trustworthy and able to protect confidential information with discretion
- Meticulous, detail-oriented, and able to work quickly without supervision
- Discreet and upholds customer privacy and confidential information
- Has a track record for getting things done - drive, ownership, and execution is at the core of our culture
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Customer Escalations Manager @ Coins
- Supervise the customer escalations team. Supervisory duties include coaching, performance evaluation, hiring, training, and motivating members to perform effectively. Conduct 1:1 sessions with the team to know their challenges and motivations. Help the members in developing their career goals. Identify training needs to upskill members and keep up with the global customer service standards. Ensure proper workforce management and business continuity within the team. Formulate and implement cost-efficient operations. Be updated with the latest industry techniques and methods.
- Escalations, Incident, and Problem Management. Ensure that escalation processes are in place for every concern. Link escalations to existing incidents and problems, gather data, present impact to management, and provide recommendations. Track the progress of ongoing incidents and problems until permanent resolution.
- Manage critical and complex concerns. This includes escalated concerns that team leaders can no longer manage. Concerns that involve regulatory, financial, and reputational risks. Use these concerns as case studies to identify customer pain points, perform root cause analysis, determine areas of improvement, and collaborate with relevant departments to implement solutions and improvements. Train the team in managing these types of concerns.
- Compliance and Anti-Fraud. Ensure the teams operate based on the regulatory requirements of the company. Escalate and coordinate with other relevant teams the newly observed fraud modus for proper prevention and remediation. Be updated with the latest industry techniques and methods.
- Quality Assurance. Ensure high-quality customer service standards by continuously improving the QA scorecard, proactively improving agent performance, and regular calibration to identify customer needs and expectations.
- Develop and implement policies and procedures. Build and maintain a playbook/organized workflows that associates can follow to resolve customer concerns. The policies and procedures must satisfy customer needs and support business goals. These require constant review and revisions as customer needs change and business evolves.
- Focus on customer satisfaction. Take ownership of customer issues and address pain points. Ensure the responses are accurate, of high quality, and are provided in a timely and effective manner. Measure and analyze customer satisfaction then implement improvements based on customer feedback.
- Develop goals, report progress, and meet and exceed KPIs. Create goals based on the updated metrics and report progress on a regular basis. Analyze statistics, generate insights, and provide recommendations.
- Perform other duties that may be assigned by the immediate supervisor and may have an impact on business operations and company goals.
- College graduate, preferably educational background in Finance, business administration, management, entrepreneurship, operations, or relevant work experience.
- Highly desirable: People Management, Project management, process improvement, problem management, incident management, and escalations management experience.
- Must have compliance and fraud or any relevant experience.
- A problem solver who has exceptional critical thinking, driven in implementing changes that will create an impact on the team, the business, and its customers.
- Experience managing teams of cross-functional technical and non-technical resources to produce robust solutions for escalated customers.
- Executive-level communication skills, both written and verbal.
- Exemplary customer service skills.
- Experience in building and scaling operations, particularly in a fast-paced FinTech environment.
- Experience in managing a team with more than 10 members is highly preferred but not required.
- International BPO experience and financial institution exposure are considered a plus.
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Country Operations Manager (Mauritius) @ Coins
- Collaborate with our global senior management team to spearhead local operations team management, with a primary focus on nurturing local relationships and ensuring the smooth operation of the office.
- Act as the point person for Government Relations: collaborate with local government teams to ensure compliance with all regulatory requirements, especially FSC, AMLO, and BoM.
- Take charge of overseeing and developing a high-performing team.
- Supervise budgeting, performance metrics, and financial milestones to achieve trading and user targets.
- Lead local key initiatives, including forging new partnerships and drive significant events with support from our global senior management team.
- Mauritian Nationality
- 3-5 years of proven success in a similar role - leading operations, and a record of high-performing teams.
- Experienced in building relationships with government relations and managing a local office.
- Communication, excellent written and verbal communication skills.
- Able to build and manage strong relationships with local teams, cross-functional colleagues, and external partners.
- Entrepreneurship mentality.
- Must be a self-starter and leader that assumes the risks and rewards of running an innovative sustainable operation.
- A passion for crypto and digital assets.
- Fluency in English is mandatory
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Country Manager (Mauritius) @ Coins
- Collaborate with our global senior management team to spearhead local operations team management, with a primary focus on nurturing local relationships and ensuring the smooth operation of the office.
- Act as the point person for Government Relations: collaborate with local government teams to ensure compliance with all regulatory requirements, especially FSC, AMLO, and BoM.
- Take charge of overseeing and developing a high-performing team.
- Supervise budgeting, performance metrics, and financial milestones to achieve trading and user targets.
- Lead local key initiatives, including forging new partnerships and drive significant events with support from our global senior management team.
- Mauritian NationalityA minimum of 5 years of proven success in a similar role - leading operations, and a record of high-performing teams.
- Experienced in building relationships with government relations and managing a local office.
- Communication, excellent written and verbal communication skills.Able to build and manage strong relationships with local teams, cross-functional colleagues, and external partners.
- Entrepreneurship mentality.
- Must be a self-starter and leader that assumes the risks and rewards of running an innovative sustainable operation.
- A passion for crypto and digital assets.
- Fluency in English is mandatory
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Wallet Operaions @ Coins
- Manage wallet and settlement team on day to day settlements
- Ensure that users’ cash in and out of the platform are completed
- Establish protocols and procedures to ensure timely settlement
- Identify issue and inefficiencies to improve our wallet operations
- Work with internal and external stakeholders on projects relating to wallet
- Other responsibilities allocated by management
- 5 years of experience in operations
- Good understanding of cryptocurrency exchange business
- Experience in leading a team
- Have a track record of leading projects to improve efficiency.
Coins is hiring a Treasury Associate
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Coins is hiring a Security GRC Manager (SG)
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Preferred qualifications:
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Coins is hiring a Senior SOC Analyst
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Coins is hiring a Senior SOC Analyst(SG)
Responsibilities:
Threat Intelligence:
Security Tools Management:
Qualifications:
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Coins is hiring a Senior SOC Analyst(SH)
Responsibilities:
Threat Intelligence:
Security Tools Management:
Qualifications:
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Coins is hiring a Payments Product Manager (PH)
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Coins is hiring a Compliance and Anti-Fraud Associate (PH)
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Coins is hiring a Wallet Operations
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Coins is hiring a Customer Experience Associate - Fiat and Crypto Services
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Coins is hiring a Head of Customer Experience (PH)
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Coins is hiring a AML Assessment Analyst (PH)
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Coins is hiring a SOC Engineer
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Coins is hiring a KYC Specialist (PH)
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Coins is hiring a Customer Escalations Manager
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Coins is hiring a Country Operations Manager (Mauritius)
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Coins is hiring a Country Manager (Mauritius)
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Coins is hiring a Wallet Operaions
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