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Latest Web3 Customer Solutions Jobs:
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KYC Specialist (PH) @ Coins
- Manage daily customer due diligence requests and requirements
- Provide quality checking and verification of customer information in line with company policies and procedures
- Evaluate risk level of customers upon onboarding
- Identify bottlenecks that affect the performance of the KYC team and the KYC customer experience
- Plan and implement strategies to provide excellent customer experience while maintaining risk controls
- Coordinate with other teams to cascade customer issues and ensure these are properly and effectively resolved in a timely manner
- Stay updated on KYC/CDD best practices, analyze market trends and customer behavior, and understand how to apply them to Coins
- Perform KYB procedures and review partnership and business process documentation to ensure compliance with company standards and regulatory requirements
- Perform other related duties and tasks as may be required from time to time
- Passionate about building lasting customer relationships and prioritizes taking care of customers
- Graduate of Business Management, Finance or equivalent
- Strong verbal and written communication skills in both English and Filipino
- Strong analytical skills and advanced knowledge in Google Suite programs
- Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment
- Thinks fast under pressure and solves problems on the go without being overwhelmed
- Trustworthy and able to protect confidential information with discretion
- Meticulous, detail-oriented, and able to work quickly without supervision
- Discreet and upholds customer privacy and confidential information
- Has a track record for getting things done - drive, ownership, and execution is at the core of our culture
- Amenable to shifting schedule (morning, midday and graveyard shift)
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Customer Service Associate @ Coins
- Manage daily customer due diligence requests and requirements.
- Respond to customer inquiries via email, live chat, and phone in a timely and professional manner.
- Identify, troubleshoot, and resolve customer issues related to account setup, transactions, and product usage.
- Educate customers on the basics of cryptocurrencies, how to use our platform, and best practices for security.
- Work closely with other departments, such as Marketing, Sales, and Development, to ensure cohesive customer service and operational efficiency.
- Collect and relay customer feedback to the appropriate departments to improve our products and services.
- Create and update support tickets, knowledge base articles, and FAQs to assist customers in finding self-help resources.
- Adhere to company policies, procedures, and regulations, ensuring all interactions comply with industry standards and legal requirements.
- Perform other related duties and tasks as required.
- Minimum 1-2 years of customer service experience, preferably in the tech or financial sectors. Experience in the cryptocurrency industry is a plus.
- High school diploma or equivalent; bachelor's degree in finance, business, or related field is preferred.
- Passionate about building lasting customer relationships and prioritizes taking care of customers.
- Customer-centric mindset with a passion for helping others.
- Excellent communication skills, both written and verbal.
- Strong analytical skills and advanced knowledge of Google Suite programs
- Basic understanding of cryptocurrencies and blockchain technology.
- Highly flexible, able to wear multiple hats, and thrives in a fast-paced work environment and ability to work in a fast-paced, high-pressure environment.
- Ability to adapt to changing technologies and workflows.
- Strong organizational and multitasking skills.
Coins is hiring a KYC Specialist (PH) 
Join the Pioneer Crypto Brand in the Philippines!
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
Join the leading Crypto Brand in the Philippines!
Who we are
We are one of the earliest and largest crypto platforms in Southeast Asia offering exchange and wallet services to our users. Our product lineup also includes electronic payment service and e-wallet. Through our wallet, users can send money to anyone, pay for bills, shop online at over 100,000 merchants, receive money transfers from 200+ countries even without a bank account, and of course view and purchase cryptocurrencies.
What you'll do
What we expect from you
Join the Coins Team Now!
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
Apply now
Please let coins know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Coins is hiring a Customer Service Associate
Coins.co.this a prominent cryptocurrency exchange platform based in Thailand. Launched in 2014, the company has established itself as a significant player in the Thai digital currency market, offering a wide range of services for buying, selling, and managing cryptocurrencies.Coins.co.this well-positioned in the Thai cryptocurrency market due to its user-centric approach, regulatory compliance, and comprehensive service offerings. The platform’s focus on security, ease of use, and customer support has helped build a strong reputation among both novice and seasoned traders.Coins.co.thhas established itself as a key player in Thailand's cryptocurrency market by providing a secure, user-friendly platform with a range of services that cater to both individual and business needs. With ongoing developments and a focus on user education and support, the platform is poised for continued growth and success in the future.
Customer Service Associate
What We Expect From You:
Join the Coins Team Now!
Meaningful Collaborations- The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth -Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas -Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
Apply now
Please let coins know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
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These Customer Solutions jobs have been curated by Henrik Harju