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Crypto Customer Experience Jobs
Quickly find and apply for Customer Experience roles
Latest Web3 Customer Experience Jobs:
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Customer Service QA Team Leader @ Binance
- Develop and implement QA processes and procedures.
- Conduct root cause analysis and implement corrective actions.
- Lead, mentor, and develop a team.
- Monitor and evaluate team performance, provide feedback, and conduct performance reviews.
- Design and deliver training programs to enhance the skills and knowledge of the QA team.
- Oversee QA projects and initiatives with basic project management skills.
- Ensure compliance with all relevant regulations and implement best practices in compliance management.
- Fluency in English to work with international stakeholders.
- 8 - 10 years experience in customer service and have knowledge of customer servicing tools
- In-depth understanding of quality standards and best practices in customer support.
- Strong analytical skills and the ability to interpret data and metrics.
- Excellent communication and interpersonal skills.
- Strong understanding of customer service principles and the ability to ensure a customer-centric approach.
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QA Team Leader (KYC/KYB) @ Binance
- Develop and implement QA processes and procedures.
- Conduct root cause analysis and implement corrective actions.
- Lead, mentor, and develop a team.
- Monitor and evaluate team performance, provide feedback, and conduct performance reviews.
- Design and deliver training programs to enhance the skills and knowledge of the QA team.
- Oversee QA projects and initiatives with basic project management skills.
- Ensure compliance with all relevant regulations and implement best practices in compliance management.
- Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
- 8 - 10 years experience in customer service and have knowledge of customer servicing tools.
- In-depth understanding of quality standards and best practices in customer support.
- Strong analytical skills and the ability to interpret data and metrics.
- Excellent communication and interpersonal skills.
- Strong understanding of customer service principles and the ability to ensure a customer-centric approach.
- Solid background in compliance, with experience in KYB and KYC processes.
- Familiarity with regulatory requirements and industry standards related to KYB and KYC.
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Customer Service Representative, Series 7 Registered @ Crypto
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Customer Experience Associate with Italian and English, Bulgaria @ Crypto
- Acts with honestly, integrity and knowledge in supporting and strengthening Company’s culture, values and mission;
- Manages incoming contacts from existing or potential customers;
- Initiates outbound contacts to existing or potential customers;
- Identifies and assesses customers’ needs to achieve satisfaction;
- Resolves product or service problems by clarifying the customer's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution;
- Follows communication procedures, guidelines and policies, covering interactions with both internal and external customers;
- Meets personal/team targets;
- Maintains customer records by updating account information;
- Recommends potential products or services to management by collecting customer information and analyzing customer needs;
- Prepares product or service reports by collecting and analyzing customer information if required;
- Contributes to team effort by accomplishing related results as needed;
- Works with their line manager and all respective functions to ensure proper customer service is being delivered
- Handles changes;
- Goes the extra mile to engage customers;
- Executes other tasks related to the fulfillment of all described above.
- High school Diploma;
- Based in Sofia;
- Experience in a relevant customer support role is mandatory;
- Experience in the field of fintech is not mandatory;
- The Associate must have a reasonable understanding of the Company’s business, its technical, financial, and organizational structure;
- The Associate must be able to communicate effectively with people at all levels both inside and outside the Company, and should have strong written and verbal communication skills. In addition, the Associate must stand out with excellent organizational skills, decision-making skills, effective problem-solving skills, as well as skills to work independently and in a team;
- Integrity, initiative, perseverance, discretion, ability to respect the personal dignity and rights of each employee, interest in the financial technologies and services field, and motivation to occupy the position;
- Proficiency in both English and Italian; excellent computer literacy.
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QA Specialist - KYB Operations @ Binance
- Regular reviews on service cases and apply a scoring system on overall and individual quality metrics.
- Ensuring accurate manual data entries.
- Manage personal workload and ensure timely escalation of key risks/issues to the supervisor.
- Providing feedback on system malfunctions, SOP gaps and necessary upgrades.
- Identify best practices from service and operational delivery for QA standard enhancement.
- Improve QA standard for quality assessment by monitoring and liaising with internal operations according to business needs.
- Generate data reports with the use of Office Suites, and conduct quality analysis.
- Frequently report to the supervisor on valuable findings to improve quality performance and execute given tasks within a timely manner.
- Collaborate and liaise with stakeholders on quality improvement plans.
- Participate in internal and external training programs related to AML/CFT, and other subjects that may form part of the day to day work requirements.
- Handle any assigned ad hoc duties and ancillary activities.
- Bachelor’s degree or above, 2 years experience in Quality Assurance for corporate onboarding in the financial sector with substantial knowledge of relevant rules and regulations and the day-to-day compliance and operational affairs.
- Experience handling reviews of high risk and complex KYB cases as well as conducting reviews of Financial Institutions and Broker clients profiles.
- Good proficiency in conducting risk assessments, periodic/trigger reviews and enhanced due diligence.
- Knowledge of multiple client types (E.g: Non-Operating/Asset Holding Companies, Funds, Partnerships, Segregated Portfolio Companies, Trusts); and multiple EEA jurisdictions.
- Good knowledge of Virtual Asset Service Providers business types.
- Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
- Highly preferred for candidates to possess ACAMS/CAMS/CCAS/ICA certifications or others.
- Familiar with WORD/EXCEL/PPT/VISIO applications, and excellent in data analysis and reports.
- Proficiency in compliance applications and programmes such as World-Check & Jumio.
- Possess a good sense of judgment, excellent communication and interpersonal skills.
- Strong administrative and organizational skills.
- Prior knowledge in setting goals for continuous improvement of operational quality standards and able to analyze problems independently.
- Able to work under pressure, show a strong sense of responsibility, and a passion for Compliance, Operations and Quality assurance.
- Work proactively with a high sense of service mindset, strong problem solving and delivery skills.
- Adaptable in an evolving and fast-moving environment.
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QA Team Leader @ Binance
- Develop and implement QA processes and procedures.
- Conduct root cause analysis and implement corrective actions.
- Lead, mentor, and develop a team.
- Monitor and evaluate team performance, provide feedback, and conduct performance reviews.
- Design and deliver training programs to enhance the skills and knowledge of the QA team.
- Oversee QA projects and initiatives with basic project management skills.
- Ensure compliance with all relevant regulations and implement best practices in compliance management.
- Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
- 8 - 10 years experience in customer service and have knowledge of customer servicing tools.
- In-depth understanding of quality standards and best practices in customer support.
- Strong analytical skills and the ability to interpret data and metrics.
- Excellent communication and interpersonal skills.
- Strong understanding of customer service principles and the ability to ensure a customer-centric approach.
- Solid background in compliance, with experience in KYB and KYC processes.
- Familiarity with regulatory requirements and industry standards related to KYB and KYC.
Binance is hiring a Customer Service QA Team Leader 
Responsibilities:
Requirements:
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Binance is hiring a QA Team Leader (KYC/KYB)
Responsibilities:
Requirements:
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Crypto is hiring a Customer Service Representative, Series 7 Registered
Foris Capital US LLC is seeking experienced FINRA Series 7 Registered Representatives to join our broker/dealer in order to grow the firm’s regulated securities business. As a member of this team, you will be the front line of the firm’s contact with customers to help them with a range of needs from simple to complex via phone, email, and chat.
The successful candidate will have experience and knowledge related to equities trading, margin accounts, and options trading. Your job is not only to help our customers but to help us learn as a company from each interaction so that we can optimize our customer experience and drive more users to our products.
$60,000 - $80,000 a year
Responsibilities:
-Deliver white-glove customer service through phone, email, and chat channels;
-Drive continuous improvement to the customer service experience by identifying and deploying enhancements to the customer service process;
-Expand your financial services expertise as you develop deep subject mastery of equities trading, margin accounts, and options trading.
Requirements & Skills Needed:
-Active FINRA Series 7 and 63 Licenses with 1+ years of customer-facing brokerage experience including equities trading, margin accounts, and options trading;
-Series 24 and supervisory experience are welcome but not required;
-Clean regulatory record with no Disclosure Events;
-Excellent customer service, written, and verbal communication skills;
-Effectiveness and willingness to deliver customer experience through phone and text-based channels;
-Ability to quickly build rapport & credibility with clients;
-Self-starter and ambitious learner who is comfortable with ambiguity and a fast-paced environment;
-Able to exercise independent thought and judgment, adapt to new tasks, and the ability to prioritize tasks in a multi-task environment;
-Enthusiasm for building a customer service culture.
Apply now
Please let crypto know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Crypto is hiring a Customer Experience Associate with Italian and English, Bulgaria
Job Responsibilities:
Job Requirements:
#LI-Onsite
Life @Crypto.com
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Are you ready to kickstart your future with us?
Benefits
Competitive salary
Medical insurance package with extended coverage to dependents
Attractive annual leave entitlement including: birthday, work anniversary
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
OurCrypto.combenefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
AboutCrypto.com:
Founded in 2016,Crypto.comserves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance,Crypto.comis committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Crypto.comis an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way.Crypto.comvalues diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only.
Apply now
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Binance is hiring a QA Specialist - KYB Operations
Responsibilities:
Requirements:
Apply now
Please let binance know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
Binance is hiring a QA Team Leader
Responsibilities:
Requirements:
Apply now
Please let binance know you found this position on CryptoJobster.com as a way to support us so we can keep providing you with quality crypto jobs.
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These Customer Experience jobs have been curated by Henrik Harju