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Operations Associate @ Coingecko
- Customer support: Support the team to provide an excellent and personalized experience to customer queries within the specified SLAs, following established SOPs.
- Issue Escalation: Proactively identify and escalate possible issues to superiors and communicate to all parties updates where necessary.Due diligence: Assess listing applications based on defined listing criteria to ensure meeting company standards and guidelines.
- Relationship management: Maintain positive relationships with existing customers, project teams, exchanges, and partners to establish yourself as a trusted advisor. Serve as peer support in CoinGecko communities on social platforms (Telegram, Discord, etc).
- Reporting: Assist in tracking, analyzing, and reporting on performance metrics to cross-functional teams.
- Plugged-in: Stay up-to-date with the latest industry trends, tools, and methodologies to continuously improve the quality and effectiveness of operations initiatives.
- Team player: Assist in working closely with cross-functional teams to ensure customer requests are handled appropriately and in a timely manner. You are required to support any ad hoc tasks as required by the company.
- Proven track record: You have at least 3 years of work experience in finance, accounting, consulting, or customer support roles, preferably in the fintech industry or start-up environment.
- Operations skills: You have the foundational knowledge of multiple areas of the Operations functions - Customer Support, Curation, Due Diligence, Trend Analysis, Relationship Management, Presentation, etc.
- Cryptoassets knowledge: You have the foundational knowledge of Bitcoin, Ethereum, DeFi, and NFT. You have used Dapps, exchanges, and other web3-related products.
- CRM and blockchain analytics tools: You are proficient in using CRM and automation tools (e.g. Zendesk) and research tools such as Blockchain Explorers, DEX data aggregators, web analytics, etc. which is a plus.
- Industry knowledge: You possess a general understanding of Web3 and DeFi and are actively learning more about news trends in the Crypto, Web3, and DeFi industries.
- Product knowledge: You have a general understanding of CoinGecko’s products/services.
- Customer-oriented: You have a genuine passion for providing positive, timely, and professional customer experiences.
- Analytical & data-driven: You should be curious about data and able to tell stories using data.
- Operational excellence: You have a keen eye for detail and an exceptionally high bar for accuracy and quality. You also hold your peers to similar standards in their work.
- Strong opinions, loosely held: You are humble in embracing better ideas from others, eager to make things better, and open to challenges and possibilities.
- Project management: You take ownership of the projects by ensuring all deliverables and targets are met within the agreed timeline.
- Leadership: You are self-motivated and can work independently with minimal supervision after 6 months. You have a strong sense of self-leadership and are curious and creative in finding ways to improve existing projects and workflows.
- Problem-solving: You are passionate about solving problems faced by stakeholders together with strong empathy.
- People skills: You are fluent in written and spoken English. You have experience working with other individuals in a team towards achieving a common goal.
- Integrity: You demonstrate sound judgment and the ability to handle highly sensitive and private data.
- Breadth: You love delving into new technologies and ways of doing things.
Ethereumfoundation is hiring a p2p Coordinator 
The Ethereum Foundation: The Ethereum Foundation (EF) is a global non-profit organization dedicated to supporting Ethereum and related technologies. Our mission is to do what is best for Ethereum’s long-term success. Our role is to allocate resources to critical projects, to be a valued voice within the Ethereum ecosystem, and to advocate for Ethereum to the outside world.
The Role: The Ethereum Foundation is seeking a highly motivated and organized leader to coordinate the planning and contribute to the design of the p2p layer, a critical component of the protocol’s stack. The role requires extensive coordination of external teams and will interface closely with other development and research leaders at the foundation.
The Objective: is to increase the velocity of development on the Ethereum protocol’s p2p networking layer and to cultivate a consistent multi-year roadmap. Your technical experience will be crucial to stimulating conversation and decisions, but reaching consensus will require superb communication and coordination skills.
A few key central questions will guide much of the work:
How can Ethereum clients reduce their bandwidth consumption? Make their traffic more private?
-There many active threads of research and development here, including adoption of libp2p’sIDONTWANT message, gossip-based data availability sampling, akapeerDAS, andfullDAS- inspired original from the 2017 paper “Fraud and Data Availability Proofs: Maximising Light Client Security and Scaling Blockchains with Dishonest Majorities”.
-Privacy is important in many areas. Some ISPs in the future may want to restrict individuals from running an Ethereum client. In other cases, it’s possible todetermine the IP address associated with certain validators. These scenarios are best to avoid.
Under adverse conditions, how does Ethereum’s p2p stack hold up? How can we quantify, test and improve this?
- Active proposals likeEIP-7623attempt to constrain the maximum block size over-the-wire. Beyondempirical evidence, it’s not clear how to reason about the “ideal” load on clients.
-How can Ethereum be a steward of libp2p?
-What decisions today will impact our future networking goals (data availability sampling, reducing bandwidth etc.)
Successful answers to these questions will balance making the protocols work and making it beautiful. These decisions will impact the protocol for many years to come. Although it is important to keep the immediate goals and issues in view, there is much opportunity to harmonize the EL and CL p2p into a coherent and maintainable stack. Candidates should have enthusiasm about this challenge and be aligned on the basic tenants of the Ethereum p2p.
However, given Ethereum’s nature, no one can unilaterally answer force solutions. The work happens in the open, in collaboration with the Ethereum community. Sheparding open source standards is unusual work and can be approached in many different ways. There is a lot of room to shape the specifics around your strong suits.
Unique aspects of our work environment include:
Working in public, with external stakeholders & collaborators:by default, the public thingisthe main thing. You should expect the bulk of your contributions to happen in that setting. This means you’ll need to collaborate (and often compromise!) with people outside the team/org over which you have little to no “control”.
Loose guidance & high agency:while there are individuals with deep contributions to the networking stack and will be available to weigh in and help in this journey, the responsibility to run with things is yours and no one else’s. You shouldn’t expect a career ladder with clear levels, but to be the architect of your own role over time.
Wide design space & deliberate, high-leverage actions:the EF is in the privileged position where it only needs to considers what is best for Ethereum, with minimal other constraints. This creates a wide design space when thinking about potential solutions to problems. The flip side is that the EF is only a single actor in the Ethereum ecosystem and must be thoughtful about choosing what to allocate resources to, and the second order impacts of doing so.
What we offer
To apply to this position, please include a brief (less than one page) cover letter explaining your qualifications and a resume or CV.
Apply now
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Coingecko is hiring a Operations Associate
CoinGecko is a global leader in tracking cryptocurrency data. Operating since 2014, CoinGecko has built the world's largest cryptocurrency data platform, tracking over 10,000 tokens across more than 400 exchanges, serving over 300 million page views in more than 100 countries. We are proud to have played a major part in mainstream awareness, adoption, and education of cryptocurrency globally.
We at CoinGecko believe that cryptocurrency and blockchain will define the future of finance, bringing greater financial and economic freedom around the world. In anticipation of that future, CoinGecko is building the foundation to scale cryptocurrency market data to serve billions.
What you will be doing?
What we look for in you?
CoinGecko is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
Interested in being a Gecko? Hit the apply button to get started on your application!
Apply now
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These Contract jobs have been curated by Henrik Harju