Sales Jobs in Crypto, Web3 & Blockchain

The sales team responsible for the assigned regional customers is driven by our mission to make the world a safer place by tracking and investigating activities that involve cryptocurrency like human trafficking, terrorist financing, and money-laundering. We’re experts on the “why” and the “how” with deep relationships and knowledge of navigating government sales processes. 

Regional Sales Directors are servant leaders dedicated to enabling their team and yet still enjoy the thrill creating a calculated account plan and then closing a deal. Charged with leading a team of high-performing sales reps and hiring as needed to meet increasing market demand, you know how to attract exceptional talent, evaluate sales skills, and run a hiring process that is lean and leaves a positive impression on every candidate. We measure your success by your ability to accurate forecast revenue and hit (read: exceed) quotas and the engagement of your team. 

In one year you’ll know you were successful if…

• You’ve developed a winning team who are exceeding their quota and objectives. 
• You’ve upskilled the team’s ability to drive sales wins by participating in and leading client and prospect meetings. 
• Stakeholders across the sales teams and rest of the company trust you and are eager to support and provide resources to your team. 
• You’ve built transparent and valuable relationships with your team and have developed an effective and efficient strategy for recruiting, hiring, and training new Enterprise Account Executives on the sales motion at Chainalysis. 
• Your team has a reliable cadence for rhythm for forecast meetings and each team member’s forecast is accurate and documented in Salesforce. 
• Your team’s closure rates have increased and customer churn has decreased because of your direct coaching and mentorship. 
• Senior sales management can trust and rely on your forecasts and sales activity to inform the overall sales strategy across the business. 
• You know the intricacies of your teams’ sales activity and track the results to inform your forecasts and individual development plans. 

A background like this helps: 

• Recent experience managing and closing complex software sales within the assigned customers focused law enforcement and financial regulation. 
• Experience managing the sales cycle from mission/program manager to agency leadership
• Strong relationships within the Enterprise space particularly within Banking/Finance/Public Sector
• Key industry knowledge and ability to effectively articulate a SaaS based Enterprise grade  value proposition
• Track record of over-achieving quota (top 10-20% of company) in past positions
• Ability to negotiate pricing, terms and conditions and other concessions in complex, multi-year sales agreements.
• History of scaling and coaching high-performing and diverse sales teams
• Experience with either Financial Intelligence, Blockchain or Cyber Security technologies

#LI-AM1 #LI-Remote

Position overview

The Customer Success team will work closely with the Product - Onboarding and Conversion teams, understanding the challenges experienced by members to ensure the team are able to walk members through the onboarding process, solving any pain points. The team will also work toward a common goal of conversion optimization and increasing customer growth. The team will not stop there, as they will remain assigned to members, build relationships with members and provide support throughout the client journey. 

The Customer Success Advisor, reporting into the Senior Account Manager or Account Manager, and forming an integral part of the Customer Success team will be responsible for providing constant support across different channels to our clients. Ensuring that our clients enjoy consistent coverage during the onboarding process and throughout their journey with us. Creating a “customer for life” experience for our clients. As our products and services cover multiple regions across the globe, the aim is to provide our clients with a standard of service that is world class and expected of a Private and Investment Bank.

Role objectives

• Represent the company effectively by developing comprehensive knowledge of its offerings
• Maximise sales performance through strong relationships with clients and awareness of their needs and lifestyles
• Achieve weekly, monthly, and annual sales and activity quotas
• Generate leads by committing to customer service and building relationships
• Adjust sales techniques according to interactions and results in the field
• Conduct incisive and insightful research of markets and competitors
• Ensure customers' pain points are addressed to the right team and solved asap
• Take all measures, go above and beyond, to ensure clients needs are met whether this is through the onboarding process or when they have become a member
• Accumulate feedback from the clients and share product improvement ideas

KPIs/Targets

As a Customer Success Advisor, your role will include daily/weekly/monthly targets set by your Manager and in alignment with the overall client conversion strategy. The targets, if achieved, will be linked to incentives and a commission structure will be shared.

Responsibilities

• Develop and maintain thorough knowledge of the company and its products, research consumer needs, and identify how our solutions can address those needs
• Generate leads and grow existing relationships by maintaining an accurate, detailed client book for an active, repeat customer base
• Proactively approach clients, using outside-the-box thinking to develop new and unique sales tactics
• Work with Account Managers to design industry-specific outreach efforts
• Conduct month-end and year-end close processes
• Provide our clients with world-class experience, the kind of experience that would be expected from a global Private and Investment Bank
• Service will extend across all channels including our in-app live chat, phone, email, and video call
• This position will cover Europe and Africa as we provide 24/5 coverage to our clients
• Representing Xapo Bank online at all times in a way that reflects the Private and Investment Banking environment

Skills needed

• Strong communication skills in both verbal and written form, English being the business language of choice. Additional languages may be required dependent on location as our Customer Support Specialists cover key markets across LATAM, Africa, Asia and Europe
• This position will cover our European and African markets
• Bachelor’s degree or equivalent
• Experience working with clients within the high networth customer segment
• Ability to translate complex/technical issues into easy to understand language for clients
• Strong attention to detail and analytical skills
• Empathy and a passion for delivering excellent service to clients
• Driven, self-motivated, collaborative and highly flexible team player approach
• Self-learner, and an avid problem-solver

Other requirements

• A dedicated workspace.
• A reliable internet connection with the fastest speed possible in your area.
• A plain background when on Zoom calls with clients.
• Smart professional dress code during Zoom calls with clients.
• Devices and other essential equipment that meet minimal technical specifications.
• Alignment with Our Values and the Xapo Values-Driven Leadership principles.

The Job Description is a guide of your role and responsibilities here at Xapo Bank but your role is not limited to the information provided on the Job Description.

Position overview

The Customer Success team will work closely with the Product - Onboarding and Conversion teams, understanding the challenges experienced by members to ensure the team are able to walk members through the onboarding process, solving any pain points. The team will also work toward a common goal of conversion optimization and increasing customer growth. The team will not stop there, as they will remain assigned to members, build relationships with members and provide support throughout the client journey. 

The Customer Success Advisor, reporting into the Senior Account Manager or Account Manager, and forming an integral part of the Customer Success team will be responsible for providing constant support across different channels to our clients. Ensuring that our clients enjoy consistent coverage during the onboarding process and throughout their journey with us. Creating a “customer for life” experience for our clients. As our products and services cover multiple regions across the globe, the aim is to provide our clients with a standard of service that is world class and expected of a Private and Investment Bank.

Role objectives

• Represent the company effectively by developing comprehensive knowledge of its offerings
• Maximise sales performance through strong relationships with clients and awareness of their needs and lifestyles
• Achieve weekly, monthly, and annual sales and activity quotas
• Generate leads by committing to customer service and building relationships
• Adjust sales techniques according to interactions and results in the field
• Conduct incisive and insightful research of markets and competitors
• Ensure customers' pain points are addressed to the right team and solved asap
• Take all measures, go above and beyond, to ensure clients needs are met whether this is through the onboarding process or when they have become a member
• Accumulate feedback from the clients and share product improvement ideas

KPIs/Targets

As a Customer Success Advisor, your role will include daily/weekly/monthly targets set by your Manager and in alignment with the overall client conversion strategy. The targets, if achieved, will be linked to incentives and a commission structure will be shared.

Responsibilities

• Develop and maintain thorough knowledge of the company and its products, research consumer needs, and identify how our solutions can address those needs
• Generate leads and grow existing relationships by maintaining an accurate, detailed client book for an active, repeat customer base
• Proactively approach clients, using outside-the-box thinking to develop new and unique sales tactics
• Work with Account Managers to design industry-specific outreach efforts
• Conduct month-end and year-end close processes
• Provide our clients with world-class experience, the kind of experience that would be expected from a global Private and Investment Bank
• Service will extend across all channels including our in-app live chat, phone, email, and video call
• This position will cover Asia as we provide 24/5 coverage to our clients
• Representing Xapo Bank online at all times in a way that reflects the Private and Investment Banking environment

Skills needed

• Strong communication skills in both verbal and written form, English being the business language of choice. Additional languages may be required dependent on location as our Customer Support Specialists cover key markets across LATAM, Africa, Asia and Europe
• This position will cover our Asian markets
• Bachelor’s degree or equivalent
• Experience working with clients within the high networth customer segment
• Ability to translate complex/technical issues into easy to understand language for clients
• Strong attention to detail and analytical skills
• Empathy and a passion for delivering excellent service to clients
• Driven, self-motivated, collaborative and highly flexible team player approach
• Self-learner, and an avid problem-solver

Other requirements

• A dedicated workspace.
• A reliable internet connection with the fastest speed possible in your area.
• A plain background when on Zoom calls with clients.
• Smart professional dress code during Zoom calls with clients.
• Devices and other essential equipment that meet minimal technical specifications.
• Alignment with Our Values and the Xapo Values-Driven Leadership principles.

The Job Description is a guide of your role and responsibilities here at Xapo Bank but your role is not limited to the information provided on the Job Description.

Position overview

The Customer Success team will work closely with the Product - Onboarding and Conversion teams, understanding the challenges experienced by members to ensure the team are able to walk members through the onboarding process, solving any pain points. The team will also work toward a common goal of conversion optimization and increasing customer growth. The team will not stop there, as they will remain assigned to members, build relationships with members and provide support throughout the client journey. 

The Customer Success Advisor, reporting into the Senior Account Manager or Account Manager, and forming an integral part of the Customer Success team will be responsible for providing constant support across different channels to our clients. Ensuring that our clients enjoy consistent coverage during the onboarding process and throughout their journey with us. Creating a “customer for life” experience for our clients. As our products and services cover multiple regions across the globe, the aim is to provide our clients with a standard of service that is world class and expected of a Private and Investment Bank.

Role objectives

• Represent the company effectively by developing comprehensive knowledge of its offerings
• Maximise sales performance through strong relationships with clients and awareness of their needs and lifestyles
• Achieve weekly, monthly, and annual sales and activity quotas
• Generate leads by committing to customer service and building relationships
• Adjust sales techniques according to interactions and results in the field
• Conduct incisive and insightful research of markets and competitors
• Ensure customers' pain points are addressed to the right team and solved asap
• Take all measures, go above and beyond, to ensure clients needs are met whether this is through the onboarding process or when they have become a member
• Accumulate feedback from the clients and share product improvement ideas

KPIs/Targets

As a Customer Success Advisor, your role will include daily/weekly/monthly targets set by your Manager and in alignment with the overall client conversion strategy. The targets, if achieved, will be linked to incentives and a commission structure will be shared.

Responsibilities

• Develop and maintain thorough knowledge of the company and its products, research consumer needs, and identify how our solutions can address those needs
• Generate leads and grow existing relationships by maintaining an accurate, detailed client book for an active, repeat customer base
• Proactively approach clients, using outside-the-box thinking to develop new and unique sales tactics
• Work with Account Managers to design industry-specific outreach efforts
• Conduct month-end and year-end close processes
• Provide our clients with world-class experience, the kind of experience that would be expected from a global Private and Investment Bank
• Service will extend across all channels including our in-app live chat, phone, email, and video call
• This position will cover LATAM as we provide 24/5 coverage to our clients
• Representing Xapo Bank online at all times in a way that reflects the Private and Investment Banking environment

Skills needed

• Strong communication skills in both verbal and written form, English being the business language of choice. Additional languages may be required dependent on location as our Customer Support Specialists cover key markets across LATAM, Africa, Asia and Europe
• This position will cover our LATAM markets
• Bachelor’s degree or equivalent
• Experience working with clients within the high networth customer segment
• Ability to translate complex/technical issues into easy to understand language for clients
• Strong attention to detail and analytical skills
• Empathy and a passion for delivering excellent service to clients
• Driven, self-motivated, collaborative and highly flexible team player approach
• Self-learner, and an avid problem-solver

Other requirements

• A dedicated workspace.
• A reliable internet connection with the fastest speed possible in your area.
• A plain background when on Zoom calls with clients.
• Smart professional dress code during Zoom calls with clients.
• Devices and other essential equipment that meet minimal technical specifications.
• Alignment with Our Values and the Xapo Values-Driven Leadership principles.

The Job Description is a guide of your role and responsibilities here at Xapo Bank but your role is not limited to the information provided on the Job Description.

The global financial ecosystem is changing. Revolutionary blockchain technology has unlocked the potential for people around the world to have more equal access to wealth and information. This transformation has begun with the mass global adoption of cryptocurrencies but like all new financial systems, it needs greater trust to realize its full potential and remain safe from bad actors. That’s where we come in. The Chainalysis blockchain data platform enables businesses, governments, and banks to solve the world’s most high-profile criminal cases, paving the way for an economy built on blockchains. 

The Business Technology and Security (BTS) team is responsible for building and securing systems to help Chainalysis achieve its mission. We are committed to developing a diverse team of builders, breakers and shapers to address complex technology problems in a novel, exciting space.

Technical Program Managers are really good at using technical expertise to work closely with engineers and business teams to deliver significant business-impacting products and processes.  We measure success by how well you are able to identify problems,  define requirements, build new programs from the ground up, and operationalize them from end-to-end.   

In one year you’ll know you were successful if…

• You partner effectively with cross-functional teams to bootstrap our data governance program
• You build and execute plans to measure effectiveness and quality of Chainalysis business data
• You work with the BizTech Analytics team to stand up analytics programs for Chainalysis teams
• You build an operational and technical metrics program for BTS

A background like this helps: 

• Experience identifying and managing program risk
• Demonstrated strong skills in technical /non-technical documentation writing - Request for Proposals, Project scoping, SOW, Executive summaries, Status reports
• Experience with data governance and data management programs focused on corporate data domains especially people, finance and revenue.
• Strong technical understanding of ETL and reverse ETL pipelines as well as the tools used for ingestion, data warehousing and integration like AWS (particularly Redshift and serverless), Fivetran, Airflow, Snowflake, Databricks and Workato
• Able to ruthlessly prioritize, driving decisions based on data
• Able to adapt in an environment where the business changes rapidly
• Experience consulting and acting as a trusted advisor to finance, people, and sales partners from a holistic data perspective that includes analytics  
• Visualization and other data analysis tools such as Looker and Tableau
• Knowledge of Jira and Confluence and applying best practices to track execution of projects

#LI-SY1 #LI-Remote

We're making the world of digital assets accessible and secure for everyone. Join the mission. Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team of more than 900 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries. At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here. You will join and support the Tax Accounting team and be a key part in helping the growth of the business. Managing taxes at Ledger is particularly challenging and exciting: crypto taxes, all kind of French taxes but also worldwide taxes as Ledger offers its products and services across 200 countries.Starting date: June 2023Duration: 6 months 

Your mission

• Register companies for indirect taxes in several countries (following sales for the thresholds)
• Help to prepare the different declarations : VAT declarations in France, EU (UOSS) and other countries (Salt in US, GST in Canada…), Intrastat declarations
• Help to follow the tax credit (CIR)
• Help with the transfer pricing policies
• Follow news about crypto and taxes

What we’re looking for

• You have a Bachelor’s degree (Bac +3) in tax law
• You have excellent written and verbal communication skills in French & English
• You have solid Excel skills
• You have strong analytical, problem solving and critical thinking skills
• Knowledge of transfer pricing, accounting and customs will be welcome
• You are positive, curious, self-motivated and hands-on
• Interest in crypto industry would be a nice to have

What’s in it for you?

• Flexibility: Partial remote work possible
• Social: Frequent social events, snacks and drinks
• Transport: Ledger reimburses 75% of your monthly transport subscription
• Lunch vouchers with Swile
• Vacation: 1 day off for every full month worked in addition to national holidays
• Bachelor: 800€ gross/month
• Master 1: 1000€ gross / month
• Master 2: 1500€ gross/month

In this role you will be responsible for establishing and growing relationships and business within a new market segment. To be successful in this role, you should have previous experience building business cases and accelerating the adoption of new strategic initiatives within an organization. Your responsibilities will include prospecting into new accounts and using your communication skills to cultivate meaningful relationships with prospects from first contact through proposal. Joining as an early of a high performing sales team. 

Responsibilities:

• Identifying the highest leverage collections to target BD resources towards
• Contacting, prospecting, and qualifying potential customers through outbound sales efforts and campaigns
• Reaching out to new leads via various communication channels and getting them excited for an introductory call
• Helping customers get the most value from Alchemy products as they begin to build out more use cases
• Refining and establishing processes to support a scalable BD process as the web3 ecosystem grows
• Owning reporting using a CRM: ensuring the system is up to date and that all relevant metrics are input appropriately
• Providing customer feedback to the product and engineering teams and inform product development
• Working with support and communicate with customers both pre and post-sales
• Take a lead role in developing new-business proposals and presentations that create and nurture opportunities and partnerships
• Identify trends and customer needs, building a sales pipeline for short/medium/long term in accordance with targets
• Develop strategies and positions by analyzing new-venture integration
• Manage proposal response process, including detailed RFP requirements, content creation, and inputs from various sources
• Generate new leads, identify and contact decision-makers, screen potential business opportunities, select deals in line with strategies, and facilitate pitch logistics
• Develop and implement overarching outbound sales and business development strategy, sales processes, structure, and best practices across the company
• Support deal structure and pricing with business-value analysis, and negotiate prices for proactive bids and proposals
• Maintain and share professional knowledge through education, networking, events, and presentations

What We're Looking For:

• Strong desire to work in sales at an early-stage startup
• You live inside Discord 24/7
• 6+ years experience with outbound and client-facing sales positioning crypto-focused companies
• Ability to operate independently and proactively in an effort to source and progress new business
• Excellent listening, verbal, and written communication skills
• Capable of understanding customer pain points, requirements and correlating potential business to value that can be provided by technical services
• Successful track record in B2B sales and negotiation
• Excellent verbal and written communication skills
• Experience in sales techniques
• Proficiency in data analysis, forecasting, and budgeting

Nice to have:

• Web3 experience
• Founded a company or built side projects
• Experience in startups

We’re looking for a technical sales engineer to take over the key role of seeking out and onboarding new clients into the SubQuery ecosystem. Developers are at the forefront of everything we do at SubQuery, our products are designed to help them save time and achieve their goals.

We are looking to grow our focus in this important area, with a dedicated team member to manage our engagement with potential clients. This person will be technically savvy, empathetic, and be able to present our services to hundreds of customers around the world

What you’ll be doing

* Be a representative of SubQuery to our developer community, which includes speaking at conferences, attending meetups, and hosting hackathons.* Identifying potential clients, making first contact with them them, and the following through with education and onboarding, as well as help existing clients learn about and take advantage of new features* Advocate for customer needs to our internal product engineering teams, to ensure that we continue to deliver products that meet the market’s needs.* Help write articles, blog posts, demo videos, and other material to show off new features that we release* Contribute to the developer support areas of our platforms, including our documentation library, video tutorials, end to end code examples, and implementation guides.* Keeping up to date with the state of web3

What we are looking for

* You should be technically minded, with the knowledge of API design, and basic javascript/typescript coding skills.* Someone looking for the rare opportunity to join a funded team at the extreme growth phase, and has the drive to help grow, engage, and retain our global customer base.* Someone who has the willingness to learn (or already knows) about how blockchain/cryptocurrencies works and the blockchain development process* Someone who is flexible and available to work with customers across multiple time zones (including Europe)* Proven history and track record of working with sales, marketing, and engineering teams focused on driving customer success* Excellent English written communication skills (other languages are a big plus)* Time management skills to self manage workload and deliver tasks on schedule

Our Sales Development Representatives are expert storytellers and problem-solvers and we’re obsessed with expanding cryptocurrency markets and helping customers track and prevent fraud and abuse. At the cutting edge of the cryptocurrency industry, our team understands the latest market developments and business models that are building the future of finance. Our goal is to help cryptocurrency and crypto related businesses understand the value of implementing our solutions.

Sales Development Reps have graduated from the training grounds demand generation roles and know the fundamentals of outbounding and qualifying like the back of their hand. You’re confident in your ability to engage prospects, identify pain points, and then turn them into paying customers. We measure success by your quota attainment, new logo acquisition, and ability to manage and convert deals in a high-volume environment. 

In one year you’ll know you were successful if…

• You’re an expert on our product suite and connecting prospects with the solutions that meet their needs and exceed their expectations.
• You’re up to date on regulatory initiatives and changes related to cryptocurrency and the specific implications for your prospects.
• You can effectively use and leverage the entire sales tech stack including Salesforce, Going.io, SalesLoft, Linkedin Sales Navigator, etc. and you have exceptional data hygiene.
• You understand and work toward activity metrics that yield a predictable and accurate pipeline.
• You’re consistently exceeding quarterly sales Qualified opportunities, pipeline and regional bookings targets. 

A background like this helps: 

• You’ve been in a Sales Development or Business Development role previously at a high-growth company. 
• You’re passionate about cryptocurrency and its future.  
• You’ve worked with a similar techstack including Salesforce, Linkedin Sales Navigator, SalesLoft, etc.
• You are a fluent communicator in English, German, and Russian

#LI-AM1 #LI-Remote

Our Mid-Market Account Executives are expert storytellers and problem-solvers and we’re obsessed with expanding cryptocurrency markets and helping customers track and prevent fraud and abuse. Our goal is to make sure every cryptocurrency business and financial institution sees the value of implementing our solutions.

Mid-Market Account Executives have graduated from the training grounds, such as a a Sales Development Representative. You should know the fundamentals of outbounding, taking a prospect through the sales cycle, and bring them to a close. You’re confident in your ability to uncover pain points and demonstrate the value our solutions can bring. We measure success by your quota attainment, new logo acquisition, and ability to manage and convert deals in a high-volume environment. 

In one year you’ll know you were successful if…

• You’re an expert on our product suite and connecting prospects with the solutions that meet their needs in the Turkish market.
• You’re up to date on cryptocurrency regulation and what they mean for your prospects. You can effectively use and leverage the entire sales tech stack including Salesforce, Gong.io, SalesLoft, Linkedin Sales Navigator, etc., and have exceptional data hygiene.
• You understand and work toward activity metrics that yield a predictable and accurate pipeline.
• You’re consistently exceeding quarterly sales and bookings targets. 

A background like this helps: 

• Demonstrated history in a previous full-cycle B2B SaaS Sales position
• Fluent in Turkish alongside English.
• You love to work in a start-up environment and understand the need for velocity over process
• You’re an articulate, enthusiastic, and effective communicator who can convey complex concepts in an approachable and concise way

#LI-AM1 #LI-Remote

Company Summary

AZA Finance is the largest non-bank in Africa and an established provider of Payments, FX and Treasury providing cross-border payment solutions which accelerate global access to frontier markets through an innovative infrastructure. By leveraging cutting edge technology with our proprietary technology, AZA Finance is able to significantly lower the cost and increase the speed of business payments to, from and across frontier markets.

Our API product provides both wholesale currency purchase and retail settlement via our robust API while our Web-Based platform is our B2B over-the-counter product that caters to businesses with wholesale currency needs, especially those paying partners and suppliers.

Licensed by the UK’s FCA and the Bank of Spain, AZA Finance is a market-maker in every major African currency. AZA Finance was founded in 2013 and now has offices in Nairobi, Lagos, London, Luxembourg, Madrid, Kampala, Accra, Durban and Dakar.

Job Summary

AZA is seeking a highly talented and motivated Trading Associate who is looking to take a position in a fast-paced company. The Trading Associate is responsible for currency trading, operations, pricing and settlement of trades. This is an exciting opportunity to help Africa’s leading digital currency startup build a brand in East and West Africa. Move with AZA, Move with Africa. This is an exciting opportunity to help take Africa’s leading digital FX company to the next level.

• Ambitious and passionate professional
• Persistent and goal-oriented with a mindset to get the job done
• Highly detail oriented and analytical
• Excellent interpersonal, communications (written and oral), presentation, and listening skills.
• Deep experience in trading and treasury, ideally Foreign Exchange, Minimum 2 years
• ACI Dealing certification-a plus
• Quantitative individual with a love for numbers and data analysis.
• Creative problem solver with the ability to work independently with minimal guidance.

What we are looking for:

• Make a market in several currency pairs, while monitoring competitor rates, bank rates and black-market rates.
• Liaise with the sales and account management team to maximise price effectiveness, net margin and ensuring profitability
• Market analysis and publishing of rates to client and internal stakeholders
• Booking all treasury trades and ensuring that they are recorded in the respective reports.
• Float management across accounts in multiple currencies, cash flow projection and analysis of cash movements
• Managing relationships with specific trading counterparties.
• Monitoring capital controls, intercompany flows and any other factors that inhibit ability to move funds freely.
• Full life cycle trade responsibilities, build pre-trade analysis, execution, funds allocation and settlement across multiple strategies, brokers and banks.
• Quantify risks of multiple African currency balances.
• Make recommendations to improve trading procedures (reduce risk, increase efficiency, maximise profitability).
• Provide recommendations for automation, risk mitigation or any other policies and procedures.

• Great career development opportunities in a fast growing Fintech Company
• Ownership: All team members are empowered to bring ideas and make a difference in a dynamic and casual work environment
• A competitive salary at every stage of your growth
• Workplace pension contributions
• 24 days statutory paid annual leave in addition to local public holidays, plus an extra day for birthdays. Including 4 days for Christmas/New Year break
• Company funded private medical insurance: dental, medical, and optical services coverage based on your jurisdiction
• 2x-3x Group life insurance based on your jurisdiction
• Performance bonus & Equity Incentives Plan
• Growth: Access to a personal growth budget (FTEs/PERM Only)
• Mentor & Buddy Program
• Complimentary breakfast, snacks & drinks
• Team Building and Happy Hours Events
• employee mental health support
• A One-Time Work from Home Allowance
• Employee Referral Program

AZA is an equal opportunity employer and will consider every qualified applicant for employment. AZA does not discriminate based on race, ethnicity, national origin, ancestry, religion, gender, sexual orientation or disability.

Position overview

The Customer Success team work closely with the Product - Onboarding and Conversion teams, understanding the challenges experienced by members to ensure the team are able to walk members through the onboarding process, solving any pain points. The team also work toward a common goal of conversion optimization and increasing customer growth. The team are also assigned to members, build relationships with members and provide support throughout the client journey. 

The Customer Success Advisor, reporting into the Senior Account Manager, and forming an integral part of the Customer Success team will be responsible for providing constant support across different channels to our clients. Ensuring that our clients enjoy consistent coverage during the onboarding process and throughout their journey with us. Creating a “customer for life” experience for our clients. As our products and services cover multiple regions across the globe, the aim is to provide our clients with a standard of service that is world class and expected of a Private and Investment Bank.

Role objectives

• Represent the company effectively by developing comprehensive knowledge of its offerings
• Maximise sales performance through strong relationships with clients and awareness of their needs and lifestyles
• Achieve weekly, monthly, and annual sales and activity quotas
• Generate leads by committing to customer service and building relationships
• Adjust sales techniques according to interactions and results in the field
• Conduct incisive and insightful research of markets and competitors
• Ensure customers' pain points are addressed to the right team and solved asap
• Take all measures, go above and beyond, to ensure clients needs are met whether this is through the onboarding process or when they have become a member
• Accumulate feedback from the clients and share product improvement ideas

KPIs/Targets

As a Customer Success Advisor, your role will include daily/weekly/monthly targets set by your Manager and in alignment with the overall client conversion strategy. The targets, if achieved, will be linked to incentives and a commission structure will be shared.

Responsibilities

• Develop and maintain thorough knowledge of the company and its products, research consumer needs, and identify how our solutions can address those needs
• Generate leads and grow existing relationships by maintaining an accurate, detailed client book for an active, repeat customer base
• Proactively approach clients, using outside-the-box thinking to develop new and unique sales tactics
• Work with Account Managers to design industry-specific outreach efforts
• Conduct month-end and year-end close processes
• Provide our clients with world-class experience, the kind of experience that would be expected from a global Private and Investment Bank
• Service will extend across all channels including our in-app live chat, phone, email, and video call
• Covering the geographical locations such as LATAM, Europe, Africa and Asia as we provide 24/5 coverage to our clients
• Representing Xapo Bank online at all times in a way that reflects the Private and Investment Banking environment

Skills needed

• Strong communication skills in both verbal and written form, English being the business language of choice. Additional languages may be required dependent on location as our Customer Success Specialists cover key markets across LATAM, Africa, Asia and Europe
• Bachelor’s degree or equivalent
• Experience working with clients within the high networth customer segment
• Ability to translate complex/technical issues into easy to understand language for clients
• Strong attention to detail and analytical skills
• Empathy and a passion for delivering excellent service to clients
• Driven, self-motivated, collaborative and highly flexible team player approach
• Self-learner, and an avid problem-solver

Other requirements

• A dedicated workspace.
• A reliable internet connection with the fastest speed possible in your area.
• A plain background when on Zoom calls with clients.
• Smart professional dress code during Zoom calls with clients.
• Devices and other essential equipment that meet minimal technical specifications.
• Alignment with Our Values and the Xapo Values-Driven Leadership principles.

Role Summary

As Business Development & Partnerships Manager you will contribute knowledge and experience of the web3, metaverse, blockchain and crypto ecosystem to inform the business development strategy. 

The successful candidate will establish partnerships with potential crypto, NFT, phygital, and fashion partners. In addition, the role will manage the full sales lifecycle, from establishing connections to negotiating and closing deals. 

Key Responsibilities:

• Establish new partnerships and targeted sales pipelines via informed outreach 
• Lead the negotiation of complex partnerships across various products in the product suite
• Source, identify, and develop new initiatives to drive product adoption 
• Present and communicate the product portfolio and opportunities to partners
• Build and maintain relationships with key decision makers internally and externally and share developments and market insights with all stakeholders
• Work with other teams within Boson Protocol (product, marketing, etc) to bring new ideas and products to the market which will benefit our partners
• Track and report pipeline status, health, wins/losses, and progress towards goals

Must have skills and attributes:

• 5 years + experience in business development, inside sales, and/or technical sales
• At least 2 years of experience in blockchain, cryptocurrency, and NFTs 
• Background in brand partnerships, brand collaborations, or eCommerce is a plus
• Exceptional communication and collaboration skills
• Strong track record of driving product growth and exceeding sales targets
• Demonstrate ability to work autonomously and proactively with a strong work ethic
• Experience or familiarity using Pipedrive, LinkedIn Sales, Apollo, and Slack

Benefits of working with us

• £100,000 - £150,000 OTE
• Competitive base salary
• Uncapped incentive plan 
• Fully remote work - work from anywhere in the world
• Flexible working hours with a high degree of autonomy 
• 6% matching pension contribution scheme (UK) or equivalent in other countries
• 25 days holiday plus 8 days bank holidays (UK) or equivalent in other countries
• An opportunity to leverage bleeding edge technology and industry-leading development practices
• Close collaboration with leading projects in the space
• Be part of a growing Web3 community and movement where you get to meet like minded people
• Be part of a startup that’s growing fast, packed with career opportunities in a new Web3 world and be surrounded by exceptionally talented colleagues from over all over the world

Some of our guiding principles

• Dream Big: We have the ambition to become one of the core building blocks upon which the decentralized web will be built.
• Self-Mastery: Mindful conduct and always on learning are critical components of personal and collective growth.
• Collaboration: Expertise is key, but sharing knowledge and building together with joy is the foundation for truly remarkable work.
• Stay lean: Our ethos is to create and share value equitably, with minimal value extraction and that is reflected in everything we do.

Why we need Solutions Architects

As the Web3 and Crypto industry continue to rapidly evolve, this role will play a critical part in Immuenfi’s strategy for meeting the changing needs and security threats to our customers. The Solutions Architect will possess the capability to take complex technical problems and communicate them to prospects and customers in a manner that elicits trust throughout the customer lifecycle. 

The SA will own the technical delivery, advisory, and Bug Bounty Program drafting documentation for Immunefi’s customers. You will be viewed as a Subject Matter Expert and you will function in an advisory role providing potential and current customers with best practices and sound technical advice that ensures they are creating the best program for their needs and a high quality experience for our hacker community.  

We expect SAs to be motivated to keep up with the latest technology and trends in the Web3 and Crypto industry. In addition to attending events, you may also be asked to represent Immunefi at industry events and seek opportunities to promote Immunefi through speaking engagements. 

Key Responsibilities 

• Educate customers on the value bug bounties serve in the security lifecycle   
• Participate on pre-sales calls with prospects
• Conduct interviews and meetings with customers to understand their specific security needs and effectively communicate the technical aspects of running a successful Bug Bounty Program   
• Walk customers through questionnaires, answer technical questions, advise and provide guidance on scope and impact throughout the drafting of a Bug Bounty Program
• Recommend bounty sizes based on pricing theory / technical complexity of project / size of project by leveraging data and documented best practices
• Handle customer inquiries that require technical product knowledge in collaboration with the Sales and Account Management teams
• Document feedback from customers and work with product/engineering to continuously develop our product and services roadmap

Requirements

• 3-5 years of combined technical and customer-facing experience
• Track record of success in commercial roles (sales, account management, pre-sales / technical pre-sales, customer success, etc.)
• The ability to communicate effectively around technical concepts and to continually acquire security know-how 
• Self-starter attitude and the ability to execute new ideas with autonomy
• Strong desire to apply technical skills in customer-facing capacity at a rapidly growing company
• Proficiency using CRM Software
• Excellent communication skills and technical writing skills
• Experience in the Web3 space, either formally or by playing an active role within the community

Chainalysis is one of the fastest growing companies in the cryptocurrency space. We’re known for building trust in the cryptocurrency industry as the leading provider of software that enables government agencies and private sector businesses across the world to detect and prevent cryptocurrency crime and money laundering. Our work is only becoming more important as cryptocurrency enters the mainstream. 

We are looking for a self-motivated product manager to lead the implementation of our world class cryptocurrency software for cryptocurrency exchanges, financial institutions, and governments around the world.  

In one year you’ll know you were successful if...

• You deeply understand our customers’ problems as they relate to cryptocurrency investigations and have translated these pain-points into customer facing solutions. 
• You would have worked with developers and designers to build, develop, and execute on a product roadmap, defining and prioritizing features and requirements
• You have set clear OKRs for the team, received  buy-in from your stakeholders and started delivering against those OKRs. You understand the controllable inputs into the team’s OKRs.
• You have a framework for prioritization between various customer requests, GTM requirements and technical needs. 

A background like this helps: 

• Minimum 5 years of work experience, minimum 2 years of product management experience with proven results.
• A startup mindset with a passion for building products. Have both a strategic vision, yet crafty execution-style. You will need to think big but be able to get into the weeds and quickly produce.
• A Just Do It attitude and ability to move with urgency and customer obsession. Excellent prioritization skills still delivering timely results.
• Growth mentality and being able to build, measure and learn
• Outstanding oral, presentation and written communication skills.
• Work effectively with the sales team and customer success to communicate the product’s value to a diverse set of clients 
• Experience in building data products or products with a data component, e.g. recommendation products or search/discovery products.

The following would differentiate you:

• Experience in the crypto industry and/or understanding of blockchain data.
• You have a technical background. 

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