Trading Support Specialist - VIP

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
Job Responsibilities:
    • Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products
    • Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
    • Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API
    • Being the first line support for all account and system related issues
    • Serve as the representative of VIP customers to internal teams including account, finance, risk and products
    • Collect customer feedback and manage projects to realise the product change requirements
    • Provide system and product updates to customers to ensure they are aware of all the major changes in time
Job Requirements:
    • Minimum of 3 years of relevant experience in financial services, technology and/or customer support
    • Experience in real time client facing supporting functions, preferably with high priority clients
    • Understanding of trading platforms or exchange, e.g. knowledge of trading orders
    • Understanding of the use of API in communicating with a trading platform
    • Hands-on experience in API trading is a strong plus
    • Understanding of cryptocurrency basics, e.g. the meaning of blockchain transactions, is a strong plus
    • Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures
    • Outstanding problem solving capabilities including solving issues under high pressure
    • Excellent communication skills to be able to facilitate cross departmental communication
    • Able to participate in an on-call rotation, as required by the business
Working at Binance
• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution!
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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