Customer Service Representative (English & Chinese)
- Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers.
- Handle customer enquiries, advices and suggestions via email or online tools.
- Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
- Handle customer complaints, any special cases or ad hoc tasks.
- College degree or above.
- Proficient in English and one additional Asian language is highly preferred.
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
- High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.
- Ability to work under pressure, strong communication skills and exceed beyond expectation.
- Passionate for customer service industry and can accept to work under different work shifts, including night shift.
- Positive about the crypto industry.
- English language proficiency certificate will be of a huge advantage.
- Personal or professional experience with cryptocurrency.
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