Customer Service Representative (English & Chinese)

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Support will be in Chinese and English, that's why we are looking for candidates with proficiency in both languages.
Responsibilities:
    • Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers.
    • Handle customer enquiries, advices and suggestions via email or online tools.
    • Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
    • Handle customer complaints, any special cases or ad hoc tasks.
Requirements:
    • College degree or above.
    • Proficient in English and one additional Asian language is highly preferred.
    • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
    • High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.
    • Ability to work under pressure, strong communication skills and exceed beyond expectation.
    • Passionate for customer service industry and can accept to work under different work shifts, including night shift.
    • Positive about the crypto industry.
Optional:
    • English language proficiency certificate will be of a huge advantage.
    • Personal or professional experience with cryptocurrency.
Working at Binance
• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution!
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

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