Lewis Talent Careers

About Us:

This client is Web2 online casino operator with over a decade of experience in delivering exceptional casino gaming experiences to our players. As a trusted brand, they have demonstrated their commitment to excellence through partnerships with prestigious football clubs and athletes, including Aston Villa, Burnley, Crystal Palace, Valencia, Villarreal, Robin van Persie, Manny Pacquiao, and John Terry. Now, they are entering the Web3 space with an innovative offering tailored to crypto users, and they are seeking experienced customer service professionals to help them provide top-tier support to their growing crypto community.

Responsibilities:

• Provide timely and professional support to players via email, live chat, and other communication channels.
• Assist with queries related to deposits, withdrawals, promotions, and gameplay in a crypto casino environment.
• Troubleshoot and resolve issues related to blockchain transactions, wallet integrations, and token mechanics.
• Educate players about the features of our crypto platform and provide guidance on best practices.
• Collaborate with internal teams to escalate and resolve complex issues promptly.
• Stay updated on trends in the cryptocurrency and blockchain space to offer informed and accurate assistance.
• Collect and relay player feedback to the product team to improve user experience.

Requirements:

• Proven experience in a customer service role within a centralized exchange or crypto casino.
• Strong understanding of cryptocurrency, blockchain technology, and wallet systems.
• Excellent communication skills, both written and verbal.
• Ability to handle and resolve issues with a player-first approach.
• Familiarity with CRM tools and customer service software.
• Flexible and adaptive to a fast-paced, ever-changing environment.
• Knowledge of online casino games and operations is a plus.